Gas Operations Team Lead – Hybrid (ESG/Energy)

ESG; Chorley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

ESG, a market-leading software and services company in Chorley, is seeking a Gas Team Manager for its Retail Gas division. The role focuses on managing back‑office operations, ensuring high service levels, and driving continuous improvement within a Hybrid working model.

Initial training requires in-office presence with eventual flexibility for home and office work. You will lead a team, manage onboarding of new customers, and coordinate with industry bodies to ensure compliant, efficient

Qualifications

• Passion for customer service and quality of service delivery.
• Ability to lead and motivate busy operations teams to achieve objectives.
• Strong communication and leadership under pressure.
• Able to provide coaching through performance management and feedback.

Responsibilities

• Manage the operational delivery of the gas team.
• Support onboarding of new customers and new service lines.
• Ensure highest standard of customer service and quality for the client.
• Meet all SLAs and drive continuous service improvements.
• Communicate weekly performance statistics to stakeholders.
• Liaise with the wider business to enable successful delivery.

Skills

Customer service

Leadership

Communication

Team management

Job description

ESG, a market-leading software and services company in Chorley, is seeking a Gas Team Manager for its Retail Gas division. The role focuses on managing back‑office operations, ensuring high service levels, and driving continuous improvement within a Hybrid working model.

Initial training requires in-office presence with eventual flexibility for home and office work. You will lead a team, manage onboarding of new customers, and coordinate with industry bodies to ensure compliant, efficient