Garment Embellishment Project Lead (Embroidery & Print)

Equals One Ltd; Farsley; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus up to 10%

Wellbeing allowance £300

Pension matched employer contribution

29 days' leave including bank holidays

Free onsite parking

Contemporary office in Farsley

Job summary

Chef Works Europe Ltd is seeking an Embellishment Executive in Farsley (Leeds) for a full-time, office-based role. You will coordinate garment decoration projects from design through production, serving as the link between customers, sales, suppliers and the embellishment team.

The role requires 2+ years in apparel decoration or garment printing, with knowledge of embroidery, screen printing and digital transfers, plus experience with Wilcom software and OMS.

Qualifications

• At least 2 years' experience within the apparel, textile, garment decoration or garment printing industry.
• Knowledge of garment decoration techniques, including embroidery, screen printing and digital/heat transfers.
• Experience using Wilcom embroidery and apparel decoration software
• Strong organisation and attention to detail
• Good problem-solving customer service skills and an understanding of quality control
• The ability to manage multiple orders, priorities and deadlines
• Strong written and verbal communication skills
• Confidence liaising with customers, suppliers and colleagues across different departments
• Good Microsoft Office skills, particularly Outlook
• Experience using an Order Management System (OMS) or similar business system
• Additional language skills would be welcomed but are not essential.

Responsibilities

• Coordinating artwork development, mock-ups, samples and customer approvals
• Managing embellishment projects from initial design through to production
• Liaising with customers to clarify specifications, quality requirements and timescales
• Coordinating embroidery, screen printing and digital/heat transfer requirements
• Monitoring embellishment quality and helping to resolve technical or production issues
• Tracking garments and supporting materials to ensure timely delivery to and from the embellishment centre
• Forecasting capacity and maintaining accurate production schedules and logs
• Processing customer orders and responding to enquiries, predominantly via email
• Preparing garment mock-ups for customer approvals and presentations
• Coordinating deliveries and collections, including relevant customs documentation for deliveries outside the UK
• Maintaining accurate information within our Order Management System
• Handling embellishment pricing enquiries and liaising with relevant departments
• Supporting projects for trade shows, competitions and presentations
• Handling occasional customer queries or complaints professionally, working towards an appropriate resolution
• Communicating effectively with customers, suppliers and internal teams

Skills

Embroidery knowledge

Project coordination

Customer service

Communication

Tools

Wilcom embroidery software

OMS (Order Management System)

Microsoft Outlook

Job description

Chef Works Europe Ltd is seeking an Embellishment Executive in Farsley (Leeds) for a full-time, office-based role. You will coordinate garment decoration projects from design through production, serving as the link between customers, sales, suppliers and the embellishment team.

The role requires 2+ years in apparel decoration or garment printing, with knowledge of embroidery, screen printing and digital transfers, plus experience with Wilcom software and OMS.