Garment Project Coordinator

Equals One Ltd; Farsley; On-site; GBP 25,000 - 28,000; Full time

Job summary

Chef Works Europe Ltd in Leeds (Farsley) is seeking a proactive Garment Project Coordinator to manage decoration projects from concept to production across our client base. The role is office-based with salary circa £25,000–£28,000 DOE plus up to 10% bonus.

You will coordinate embroidery, screen printing, heat transfers and tax-tabbing, liaising with customers, sales, suppliers and the embellishment team to ensure timely delivery and high-quality results.

Qualifications

• At least 2 years' experience in apparel, textile, garment decoration or garment printing.
• Knowledge of garment decoration techniques including embroidery, screen printing and digital/heat transfers.
• Experience using Wilcom embroidery and apparel decoration software.
• Experience using an Order Management System (OMS) or similar system.
• Strong organisation and attention to detail; good problem-solving and customer service skills.
• Ability to manage multiple orders, priorities and deadlines; strong written and verbal communication.

Responsibilities

• Coordinate artwork development, mock-ups, samples and customer approvals.
• Manage embellishment projects from design through to production.
• Liaise with customers to clarify specifications, quality requirements and timescales.
• Coordinate embroidery, screen printing and digital/heat transfer requirements.
• Monitor embellishment quality and resolve technical or production issues.
• Track garments and supporting materials to ensure timely delivery to and from the embellishment centre.
• Forecast capacity and maintain accurate production schedules and logs.
• Process customer orders and respond to enquiries, mainly via email.
• Prepare garment mock-ups for approvals and presentations.
• Coordinate deliveries and collections, including customs documentation for deliveries outside the UK.
• Maintain accurate information in the Order Management System.

Skills

Organisation

Attention to detail

Customer service

Communication

Microsoft Office

Tools

Wilcom embroidery software

Order Management System (OMS)

Microsoft Office / Outlook

Job description

Garment Project Coordinator

Location: Farsley, Leeds - Office based
Salary: Circa £25,000 to £28,000 DOE + up to 10% bonus
Full Time, Permanent

Chef Works Europe Ltd is looking for an organised and proactive Embellishment Executive to coordinate garment decoration projects across its broad customer base.

Covering embroidery, screen printing, heat transfers and tax-tabbing, you'll manage projects from initial design and customer approval through to production, acting as a key link between customers, the sales team, suppliers and the embellishment team.

This is a varied and specialist role for someone with previous experience in the apparel, textile, garment decoration or garment printing industry who understands both the creative and production elements of garment embellishment.

The Role

Reporting day-to-day to the Customer Experience Manager, you'll manage multiple orders and projects at different stages of the embellishment process.

Your responsibilities will include:

• Coordinating artwork development, mock-ups, samples and customer approvals
• Managing embellishment projects from initial design through to production
• Liaising with customers to clarify specifications, quality requirements and timescales
• Coordinating embroidery, screen printing and digital/heat transfer requirements
• Monitoring embellishment quality and helping to resolve technical or production issuesTracking garments and supporting materials to ensure timely delivery to and from the embellishment centre
• Forecasting capacity and maintaining accurate production schedules and logs
• Processing customer orders and responding to enquiries, predominantly via email
• Preparing garment mock-ups for customer approvals and presentations
• Coordinating deliveries and collections, including relevant customs documentation for deliveries outside the UK
• Maintaining accurate information within our Order Management System
• Handling embellishment pricing enquiries and liaising with relevant departments
• Supporting projects for trade shows, competitions and presentations
• Handling occasional customer queries or complaints professionally, working towards an appropriate resolution
• Communicating effectively with customers, suppliers and internal teams

As part of a small UK-based team, you'll also need to be happy supporting the wider business when required and bring a positive, proactive and flexible approach to your work.

About You

We're looking for someone with relevant industry experience who understands garment decoration processes and is comfortable coordinating projects from design through to production.

You will need:

• At least 2 years' experience within the apparel, textile, garment decoration or garment printing industry
• Knowledge of garment decoration techniques, including embroidery, screen printing and digital/heat transfers
• Experience using Wilcom embroidery and apparel decoration software
• Strong organisation and attention to detail
• Good problem-solving customer service skills and an understanding of quality control
• The ability to manage multiple orders, priorities and deadlines
• Strong written and verbal communication skills
• Confidence liaising with customers, suppliers and colleagues across different departments
• Good Microsoft Office skills, particularly Outlook
• Experience using an Order Management System (OMS) or similar business system
• Additional language skills would be welcomed but are not essential.

• Experience across both the design/development and planning/production stages of embellishment