Garment Decoration Coordinator

Equals One Ltd; Farsley; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Up to 10% bonus

Wellbeing allowance

Pension - matched employer

29 days leave

Free onsite parking

Office in Farsley

Job summary

Chef Works Europe Ltd is seeking a Garment Decoration Coordinator to manage embroidery, screen printing and digital transfers from design through to production. You’ll coordinate artwork, approvals and timelines while liaising with customers, sales, suppliers and the embellishment team.

Based in a small UK team, you’ll handle multiple orders, maintain schedules and ensure timely delivery. The role demands 2+ years in garment decoration and strong organisational, communication and problem-solving

Qualifications

• 2+ years in apparel/garment decoration
• Experience with embroidery, screen printing and digital/heat transfers
• Experience using Wilcom embroidery software
• Strong organisation and attention to detail
• Good problem-solving customer service and quality control
• Ability to manage multiple orders, priorities and deadlines
• Strong written and verbal communication
• Confident liaising with customers, suppliers and colleagues
• MS Office skills, particularly Outlook
• Experience using an Order Management System (OMS)
• Additional language skills welcome
• Experience across both design/development and planning/production stages

Responsibilities

• Coordinate artwork development, mock-ups, samples and customer approvals
• Manage embellishment projects from design through to production
• Liaise with customers to clarify specifications, quality requirements and timescales
• Coordinate embroidery, screen printing and digital/heat transfer requirements
• Monitor embellishment quality and resolve technical or production issues
• Track garments and supporting materials for timely delivery
• Forecast capacity and maintain production schedules
• Process customer orders and respond to enquiries via email
• Prepare garment mock-ups for approvals and presentations
• Coordinate deliveries and customs documentation for international shipments
• Maintain information in the Order Management System
• Handle pricing enquiries and liaise with relevant departments
• Support projects for trade shows and events
• Handle customer queries or complaints professionally
• Communicate effectively with customers, suppliers and internal teams

Skills

Garment decoration

Embroidery

Project coordination

Customer service

MS Office

OMS

Multitasking

Communication

Tools

Wilcom embroidery software

Order management software

Job description

Garment Decoration Coordinator

Location: Farsley, Leeds – Office based
Salary: Circa £25,000 to £28,000 DOE + up to 10% bonus
Full Time, Permanent

Chef Works Europe Ltd is looking for an organised and proactive Embellishment Executive to coordinate garment decoration projects across its broad customer base.

Covering embroidery, screen printing, heat transfers and tax-tabbing, you'll manage projects from initial design and customer approval through to production, acting as a key link between customers, the sales team, suppliers and the embellishment team.

This is a varied and specialist role for someone with previous experience in the apparel, textile, garment decoration or garment printing industry who understands both the creative and production elements of garment embellishment.

The Role

Reporting day-to-day to the Customer Experience Manager, you'll manage multiple orders and projects at different stages of the embellishment process.

Your responsibilities will include:

• Coordinating artwork development, mock-ups, samples and customer approvals
• Managing embellishment projects from initial design through to production
• Liaising with customers to clarify specifications, quality requirements and timescales
• Coordinating embroidery, screen printing and digital/heat transfer requirements
• Monitoring embellishment quality and helping to resolve technical or production issues
• Tracking garments and supporting materials to ensure timely delivery to and from the embellishment centre
• Forecasting capacity and maintaining accurate production schedules and logs
• Processing customer orders and responding to enquiries, predominantly via email
• Preparing garment mock-ups for customer approvals and presentations
• Coordinating deliveries and collections, including relevant customs documentation for deliveries outside the UK
• Maintaining accurate information within our Order Management System
• Handling embellishment pricing enquiries and liaising with relevant departments
• Supporting projects for trade shows, competitions and presentations
• Handling occasional customer queries or complaints professionally, working towards an appropriate resolution
• Communicating effectively with customers, suppliers and internal teams

As part of a small UK-based team, you'll also need to be happy supporting the wider business when required and bring a positive, proactive and flexible approach to your work.

About You

We're looking for someone with relevant industry experience who understands garment decoration processes and is comfortable coordinating projects from design through to production.

You will need:

• At least 2 years' experience within the apparel, textile, garment decoration or garment printing industry
• Knowledge of garment decoration techniques, including embroidery, screen printing and digital/heat transfers
• Experience using Wilcom embroidery and apparel decoration software
• Strong organisation and attention to detail
• Good problem-solving customer service skills and an understanding of quality control
• The ability to manage multiple orders, priorities and deadlines
• Strong written and verbal communication skills
• Confidence liaising with customers, suppliers and colleagues across different departments
• Good Microsoft Office skills, particularly Outlook
• Experience using an Order Management System (OMS) or similar business system
• Additional language skills would be welcomed but are not essential.

• Experience across both the design/development and planning/production stages of embellishment

Salary & Benefits

• Circa £25,000 to £28,000 salary, depending on experience
• Up to 10% bonus
• £300 annual Wellbeing Allowance
• Matched employer contribution to People's Pension
• 29 days' paid annual leave, including bank and public holidays
• Free onsite parking
• Contemporary office space in Farsley
• Gyms and local amenities within walking distance
• Friendly, dynamic and collaborative working environment

This is a full-time, office-based role with an initial 3-month probationary period.

About Chef Works

Chef Works is a truly global hospitality uniform company with two leading brands, Chef Works and BRAGARD.

Manufacturing and distributing across more than 80 countries, the business has built a longstanding reputation for outstanding quality and design.

Customers include chefs, hotels, restaurants, coffee shops, educational establishments, laundries, food-service companies and assisted-living facilities – essentially anywhere food is created or served with style.

If you have experience within the garment, apparel or textile industry and understand the processes behind high-quality garment embellishment, we'd love to hear from you.