Garden Centre Customer Experience Desk Specialist

Notcutts; Worksop; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Company uniform

Free car parking

Employee assistance

Job summary

Notcutts is seeking a friendly Retail Customer Service Desk Assistant to join our busy Garden Centre team in the UK. You will greet customers, answer enquiries in person, by phone and email, and support the Privilege Club while coordinating charity events.

Ideal candidates have retail or admin experience, strong communication skills, and a positive, proactive approach. The role offers a supportive environment, competitive pay, uniform, parking and career growth opportunities.

Qualifications

• Previous retail, customer service or administration experience is required.
• Enjoys interacting with customers and providing excellent service.
• Strong communication and organisational skills; confident with computer systems and data management.
• Ability to work independently and as part of a team; proactive and flexible.

Responsibilities

• Providing a warm and professional welcome to customers
• Responding to customer enquiries face-to-face, by telephone and via email
• Supporting and administering our Privilege Club, including updating customer information and processing new registrations
• Maintaining accurate records, including inputting best-before date information onto our food date-checking system
• Coordinating bookings for charity partners and fundraising events hosted at the Garden Centre
• Supporting the wider retail team as required and undertaking other administrative duties

Skills

Customer service

Administration

Communication

Teamwork

Job description

Notcutts is seeking a friendly Retail Customer Service Desk Assistant to join our busy Garden Centre team in the UK. You will greet customers, answer enquiries in person, by phone and email, and support the Privilege Club while coordinating charity events.

Ideal candidates have retail or admin experience, strong communication skills, and a positive, proactive approach. The role offers a supportive environment, competitive pay, uniform, parking and career growth opportunities.