Customer Service Desk Assistant — Friendly Garden Centre Team

Squire's Garden Centres; Thames Ditton; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

Holiday (including bank holidays)

Bonus

Pension

Cycle2work scheme

Free Parking

Job summary

Squire’s Garden Centres is seeking a customer service desk assistant to provide professional support at the Customer Service Desk. You will work closely with the Garden Centre Manager to help the department succeed, covering a rota that includes Mondays, Fridays, alternating Tuesdays/Thursdays, and alternate weekends.

You will be the first point of contact for customers, managing the desk, handling telephone enquiries, and offering informed advice.

Qualifications

• Experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Able to manage telephone enquiries and direct customers effectively.
• Willingness to work as part of a small team and support desk operations.

Responsibilities

• Manning the customer service desk.
• Dealing with customers as first point of contact.
• Telephone management and customer enquiries.
• Providing advice to customers and resolving issues.
• Supporting the customer service desk supervisor in daily desk operations.

Skills

Customer service

Telephone handling

Communication

Team support

Job description

Squire’s Garden Centres is seeking a customer service desk assistant to provide professional support at the Customer Service Desk. You will work closely with the Garden Centre Manager to help the department succeed, covering a rota that includes Mondays, Fridays, alternating Tuesdays/Thursdays, and alternate weekends.

You will be the first point of contact for customers, managing the desk, handling telephone enquiries, and offering informed advice.