Garden Centre Assistant - Fixed Term

Hillier Nurseries Limited; Piccotts End; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free on-site parking

31 days' annual leave (pro rata)

Job summary

Hillier Nurseries Limited in Hemel Hempstead is seeking a friendly Garden Centre Assistant to cover the peak trading period. You will help customers, offer plant and product advice, and keep the centre tidy and well-stocked.

The role offers guaranteed hours of 13.5 or 22.5 per week with flexible overtime during peaks, and an hourly rate up to £12.71. You’ll join a long-standing family business with great benefits.

Qualifications

• Friendly and enthusiastic approach to helping customers.
• Interest in plants and gardening is desirable.
• Willingness to work across different areas of the centre.
• Full training provided.

Responsibilities

• Provide excellent customer service and assist customers with queries.
• Offer advice on plants, gardening products and items sold in the garden centre.
• Help maintain health and appearance of plants including watering and pest checks.
• Replenish, price, rotate and display stock to company standards.
• Process payments accurately and handle cash/card transactions.
• Support stock control, deliveries, wastage and reductions.

Skills

Customer service

Retail experience

Plant knowledge

Team player

Flexible

Job description

• Location: Hemel Hempstead, Hertfordshire, United Kingdom

Hillier Garden Centre atHemel Hempsteadis looking for a friendly and enthusiastic Garden Centre Assistant to join our team.

Working across the garden centre, you'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.

This is a fixed-term role to cover business requirements through the peak trading period, expected to end on 31st January 2027, The role offers guaranteed hours of either 13.5 or 22.5 hours per week. Additional hours are regularly available during peak trading periods, so we are looking for candidates who can offer flexibility to increase their working hours when required.

Hourly rate of pay up to £12.71 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.

What you'll be doing

• Providing excellent customer service and helping customers with their queries.


• Giving helpful advice on plants, gardening products and other items sold in the garden centre.


• Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.


• Replenishing, pricing, rotating and displaying stock to company standards.


• Processing payments accurately and handling cash and card transactions.


• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.


• Promoting the Hillier Gardening Club to customers.


• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.


• Reporting or dealing with any health and safety hazards.


• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

What we're looking for

• A positive, friendly and helpful attitude.


• An interest in plants, gardening or working in a garden centre environment.


• Able to work with energy, pace and a flexible approach.


• A team player who is willing to support different areas of the business when required.


• Able to respond to challenges and demonstrate a can-do approach.


• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.


• Full training and access to our Online Learning Hub.


• 31 days' annual leave (pro rata for part-time colleagues).


• Free on-site parking.


• Enhanced Employee Assistance Programme for you and your immediate family.


• Company Christmas gifts (eligibility applies).


• Access to exclusive retail discounts, deals and cashback offers.


• Free solo entry to the Sir Harold Hillier Gardens in Romsey, plus discounts at other gardens nationally.

You will be joining a respected family business with over 160 years of horticultural heritage, working in a friendly and supportive environment where every team member is valued.

We can only consider candidates who are already based in the UK and have the right to work. Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.