Gaming Supervisor

Grosvenor Casinos Limited; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

In dieser spannenden Rolle bei einem führenden Casino sind Sie verantwortlich für die Leitung des Spielbetriebs und die Gewährleistung eines hervorragenden Kundenservices. Sie werden das Gaming-Team unterstützen und optimieren, um ein sicheres und einladendes Umfeld für die Kunden zu schaffen. Ihr Engagement für die Einhaltung der Sicherheitsstandards und die Förderung einer respektvollen und wertschätzenden Teamkultur sind entscheidend. Wenn Sie eine Leidenschaft für den Kundenservice und die Fähigkeit haben, in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Umgang mit Tischspielen in einem Casino-Umfeld.
• Ausgezeichnete Kundenservicefähigkeiten und Fähigkeit, mit Druck umzugehen.

Responsibilities

• Leitung des Spielbetriebs und Unterstützung des Gaming-Teams.
• Überwachung der Spieltische und Einhaltung der Verfahren.

Skills

Kundenservice

Teamführung

Problemlösungsfähigkeiten

Flexibilität

Job description

Job Description

The role holder will be responsible for:

1. Running the pit and other gaming activities.
2. Supporting and managing the gaming team to provide the best customer experience.
3. Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encouraged by creating an environment where customers are comfortable to play.
4. Ensuring that gaming is delivered securely.
5. Adopting and implementing the agreed customer service standards of the organisation.
6. Engaging with customers, building relationships, and listening to their views.
7. Treating customers with respect, recognising customers as individuals, and anticipating their needs.
8. Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
9. Leading individuals and teams by role modelling a customer service ethos.
10. Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
11. Providing absolute clarity of performance expectations supported with effective feedback, coaching, and being open to challenge where this can improve performance.
12. Implementing ongoing daily coaching to create an environment where continuous improvement is an expectation.
13. Relating customer feedback to the team in a way that empowers individuals to improve customer service.
14. Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
15. Complying with all agreed procedures, guidelines, and manuals to the required standards.
16. Being vigilant in areas/incidents that could lead to a threat to the security of the staff, customers, or company assets.
17. Regularly inspecting the gaming equipment to maintain the secure operation of games and ensuring that any irregularities in the equipment are reported and rectified.
18. Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

Qualifications

1. Experience in dealing and inspecting table games in a casino environment.
2. Excellent customer service skills and the ability to deal with a range of demands and pressures.
3. Commitment to creating and running a team of gaming employees who feel respected and appreciated for their contribution.
4. A consistent and objective approach to pit management.
5. Implementing agreed actions in line with the club's gaming strategy.
6. Ensuring the casino is a safe and secure place for customers and staff.
7. All licensing objectives, especially those in relation to gaming and the sale and consumption of alcohol.
8. The ability to work collaboratively and find flexible solutions.

Additional Information