Meeting & Events Operations Supervisor

Edinburgh Marriott Hotel Holyrood; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Edinburgh Marriott Hotel Holyrood as a Conference and Banqueting Supervisor at the heart of Manchester. This dynamic role involves supervising events, ensuring guest satisfaction, and contributing to a vibrant team atmosphere. With opportunities for growth and a supportive community, you'll be empowered to excel in your career.

Benefits

World class training and development

Rooms and Food & Beverage discount

Free Parking

Excellent Spa Discounts

Free access to the Gym

Referral bonus programme

Employee assistance helpline

Health cover with Medicash

Life Assurance

Qualifications

• Must be confident, approachable, and enthusiastic.
• Excellent communication skills to interact with guests and team.
• Hardworking individual capable of using own initiative.

Responsibilities

• Prepare and maintain cleanliness of conference and banqueting areas.
• Communicate special requirements to the kitchen team.
• Supervise set up and clearing of conference rooms.

Skills

Communication

Customer Service

Initiative

Teamwork

Supervisory Skills

Job description

Hello from Manchester Piccadilly Hotel!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Free Parking.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you with £200 - £600 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance.

Introduction to the Conference and Banqueting Supervisor Role.

The Conference and Banqueting Supervisors work in a busy environment where no two days are the same. One day you may be looking after business delegates and the next ensuring that someone’s big day is the event, they had dreamed it would be. A customer facing role means being on show - so smart appearance is important along with a warm welcoming smile to make our guests feel comfortable and relaxed.Our people are the key to the company’s success and our guest’s satisfaction. Being confident and approachable, committed, enthusiastic and energetic are essential along with excellent communication skills to enable you to interact with guests, interpret and act on their needs and liaise with others in your team.

Our Conference and Banqueting Supervisors are hardworking individuals who can use their own initiative when it comes to supervising their team and are key players in Conference and Banqueting operation. Our C&B team prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in banquet event order.

Please see a summary of the responsibilities below. This list is not exhaustive:

• They prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
• They communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• They respond to and try to fulfil any special banquet event arrangements.
• They replenish buffet items to ensure consistency and freshness in presentation.
• They monitor tableware to ensure it is presentable to guests while at the same time they maintain the cleanliness, sanitation, and organization of assigned station and service areas.
• To have a full understanding of the week’s events.
• To have a proactive approach to customer needs and highlight any shortfalls in service to the manager.
• Promptly welcome customers and organisers on arrival in the absence of the C&B Manager or the Assistant. Go through welcome packs and requirements ensuring the client is comfortable and their needs are being met.
• Supervise and assist in the set up and clearing of conference and banqueting rooms according to company standards.
• To maximise selling opportunities by up-selling at every opportunity.
• To provide and implement service of all food and drink to the required company standards.
• Organise audio-visual equipment essential to the conference user.
• Supervise and assist in maintaining the cleanliness and tidiness of the conference and banqueting areas at all times.
• To assist in the training and development of others.
• Know and practice correct safe lifting techniques following manual handling procedures.
• To be aware of the daily events taking place in the hotel at all times. To include functions, VIP’s and key appointments.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

For more information…

Visit:https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/

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