Gaming Floor Supervisor – Lead a Dynamic Live Casino Team

Grosvenor Casinos; Northampton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

50% off team meals

Excellent local transport links

Team outings

Recognition program

Job summary

Grosvenor Casinos Northampton is seeking a Gaming Supervisor to lead the live gaming team and deliver an exceptional guest experience. You will guide staff, manage operations and ensure products are well stocked for players.

This 24/7 role requires you to foster a positive, energetic environment while upholding regulations and developing your team for future progression within Grosvenor Casinos.

Qualifications

• Casino games experience and understanding of operation and inspection.
• Proven ability to lead, support and develop a team in a fast-paced gaming environment.
• Strong customer-facing skills with a welcoming demeanor.
• Knowledge of UK Gambling Commission regulations and PFL holder status.

Responsibilities

• Lead and manage the gaming team to deliver an unparalleled customer experience.
• Ensure smooth operations and adequate supply of gaming products.
• Foster a positive, dynamic work environment to motivate the team.
• Maintain accurate departmental records and documentation for compliance.
• Work in a 24/7 casino including nights and weekends.

Skills

Casino games ops

Team leadership

Customer service

UK gambling regs

PFL holder

Education

Gambling Commission PFL

Job description

Grosvenor Casinos Northampton is seeking a Gaming Supervisor to lead the live gaming team and deliver an exceptional guest experience. You will guide staff, manage operations and ensure products are well stocked for players.

This 24/7 role requires you to foster a positive, energetic environment while upholding regulations and developing your team for future progression within Grosvenor Casinos.