Lead Poker Operations Supervisor

Rank Group; England; Hybride; GBP 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Rewards program

Career progression

Induction and training

Résumé du poste

Grosvenor Casinos, part of The Rank Group, is seeking a confident Poker Supervisor to lead poker operations and manage a busy card room. You will oversee dealers, ensure game integrity, and deliver a high-energy guest experience in a 24/7 UK casino environment.

Ideal candidates have a background in poker supervision, strong leadership and communication skills, and a keen eye for detail; a valid PFL is preferred. Night shifts and weekends are required in this lively role.

Qualifications

• Solid background in poker or table games supervision.
• Strong leadership and communication skills.
• Keen eye for detail and passion for guest experience.

Responsabilités

• Oversee poker operations and ensure smooth game flow.
• Support and guide dealers to maintain standards.
• Resolve disputes and ensure compliance with regulations.
• Deliver exceptional guest experience in a fast-paced casino.
• Maintain a fair and secure gaming environment.

Connaissances

Leadership

Communication

Customer service

Attention to detail

Poker/table games supervision

Regulatory compliance

PFL license (preferred)

Description du poste

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast-paced, high-energy environment to take the lead of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Skills & Experience Needed:

• To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.
• A keen eye for detail and a passion for customer service is essential.
• Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.