Gaming Community Support Specialist — Brno On-site

MADFINGER Games; Tipton; Presencial; GBP 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks vacation

Flexible working hours

Meal vouchers lump sum

On-site gym

Sponsored massages

Czech/English language lessons

Sabbatical after 7 years

Employee referral program

Team-building events

Descripción de la vacante

MADFINGER Games invites a dedicated customer care enthusiast to join our Brno studio. You will respond to players, investigate issues, and relay feedback to QA and the project team, while upholding a positive community culture.

Experience in customer support is welcome; passion for online multiplayer games and strong teamwork are essential. Relocation to Brno and EU work eligibility are required.

Formación

• English fluency is required.
• Experience in customer support is welcome but not required.
• Knowledge of Gray Zone Warfare is a bonus.
• Fan of online multiplayer games and strong teamwork.
• Analytical and data-driven mindset.
• Willing to relocate to Brno (EU work eligibility).
• Visa sponsorship is not provided.

Responsabilidades

• Respond to players quickly and help resolve issues.
• Identify and investigate bugs from player reports.
• Collect and categorize player feedback and patterns.
• Report findings to QA, project team, and stakeholders.
• Moderate community and ban cheaters to maintain a positive culture.

Conocimientos

English fluency

Customer support experience

Gaming enthusiast

Teamwork & communication

Analytical & data-driven

Willing to move to Brno

EU-work eligibility

Descripción del empleo

MADFINGER Games invites a dedicated customer care enthusiast to join our Brno studio. You will respond to players, investigate issues, and relay feedback to QA and the project team, while upholding a positive community culture.

Experience in customer support is welcome; passion for online multiplayer games and strong teamwork are essential. Relocation to Brno and EU work eligibility are required.