Community Support Manager: Player Experience & Insights

Skillsearch; Royal Leamington Spa; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Skillsearch is guiding a leading AAA game studio to recruit a Community Support Manager who will bridge players, support teams and developers. You will oversee feedback collection, issue escalation, and updates, ensuring timely communication and operational readiness during launches and major updates.

You will consolidate feedback from forums and internal systems, translate insights for stakeholders, and collaborate with Community, Support and Development teams to maintain high-quality player

Qualifikationen

• - Proven experience in Community Support, Player Support, Community Management or Customer Support Operations.
• - Experience supporting at least one published game title.
• - AAA games industry experience is highly desirable.
• - Experience working with community, live-service or player-facing products.

Aufgaben

• Act as the bridge between players, customer support teams and game developers.
• Oversee processes that manage player feedback, issue escalation and support operations.
• Identify trends, surface player concerns and ensure support teams have up-to-date information.

Kenntnisse

Community support

Player support

Community management

Customer support operations

Stakeholder management

Tools

Issue tracking platforms

Reporting & analytics tools

Community management tools

Jobbeschreibung

Skillsearch is guiding a leading AAA game studio to recruit a Community Support Manager who will bridge players, support teams and developers. You will oversee feedback collection, issue escalation, and updates, ensuring timely communication and operational readiness during launches and major updates.

You will consolidate feedback from forums and internal systems, translate insights for stakeholders, and collaborate with Community, Support and Development teams to maintain high-quality player