FX Onboarding & Automation Specialist

LSEG; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

London Stock Exchange Group (LSEG) in London seeks an experienced professional to support the Client Technical Services FX onboarding journey. You will configure technical user settings, enable network connectivity, and certify FIX API messages while handling participant data across FX venues.

The role emphasizes automation of manual processes, collaboration across Sales, Product, Dev, and Support teams, and interaction with buy-side and sell-side clients to ensure a smooth onboarding experience.

Qualifications

• Degree or equivalent experience level.
• Proven customer service skills and experience.
• Good communication and problem-solving skills.
• Understanding or working experience with FIX messaging protocol.
• Exposure to or experience with certification/conformance trading software testing.
• Worked in a professional and customer-focused environment where detailed process/procedures are followed.
• FX market experience, understanding of FX products and order behaviours.
• Strong standout colleague with ability to work in a fast-paced environment and under pressure.
• Flexible to work within EMEA time zones until 18:00 GMT.

Responsibilities

• Collaborate with internal stakeholders.
• Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.
• Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Onboard customers to FXI and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency.
• Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required.

Skills

FIX messaging protocol

Certification/conformance testing

Customer service

Communication skills

FX market experience

Scripting (Python/SQL/Java)

Degree or equivalent experience level

Education

Degree or equivalent experience level

Tools

FIX testing tools

Conformance testing tools

Job description

London Stock Exchange Group (LSEG) in London seeks an experienced professional to support the Client Technical Services FX onboarding journey. You will configure technical user settings, enable network connectivity, and certify FIX API messages while handling participant data across FX venues.

The role emphasizes automation of manual processes, collaboration across Sales, Product, Dev, and Support teams, and interaction with buy-side and sell-side clients to ensure a smooth onboarding experience.