FX Prime Brokerage Client Services Specialist (12-Month)

Lorien; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Lorien in London is seeking an experienced FX Prime Brokerage Client Service Representative to act as the primary contact for a portfolio of institutional clients across onboarding through to ongoing BAU support.

Working within a global follow-the-Sun model, you will manage 2-3 key client relationships while collaborating with Legal, Sales, Trading, Operations, Technology, Risk and Relationship Management teams.

Qualifications

• 2-3 years' experience in FX Prime Brokerage Client Services.
• Experience in FX trading support, operations or settlement with client servicing exposure.
• Strong understanding of FX products: Spot, Forwards, NDFs, Options.
• Experience coordinating onboarding and documentation with legal teams.

Responsibilities

• Act as the primary point of contact for assigned FXPB clients throughout the onboarding and BAU servicing life cycle.
• Coordinate and manage end-to-end onboarding activities, ensuring operational readiness and successful client implementation.
• Facilitate interactions between clients, legal teams, and internal stakeholders to progress documentation and onboarding requirements.
• Build and maintain strong client relationships, providing exceptional service and identifying opportunities to enhance the client experience.
• Monitor onboarding progress across multiple internal teams, ensuring timely completion of all deliverables.
• Manage trade life cycle events including option exercises, NDF fixings, reconciliations, trade capture, and issue resolution.
• Investigate and resolve trade discrepancies by liaising with clients, counterparties, and third-party platforms.
• Support client testing activities and implementation projects, including workflow validation and operational readiness exercises.
• Produce client-focused reporting and contribute to service improvements, process efficiencies, and operational enhancements.
• Collaborate with Relationship Management, Trading, Sales, Middle Office, Legal, Risk, Technology, Collateral, and Operations teams globally.

Skills

FX Prime Brokerage

Client Services

Relationship Management

Onboarding

Job description

Lorien in London is seeking an experienced FX Prime Brokerage Client Service Representative to act as the primary contact for a portfolio of institutional clients across onboarding through to ongoing BAU support.

Working within a global follow-the-Sun model, you will manage 2-3 key client relationships while collaborating with Legal, Sales, Trading, Operations, Technology, Risk and Relationship Management teams.