Furniture Sales Consultant — Uncapped Commission & Perks

Oak Furnitureland; Peterborough; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday/Special Day Off

My Rewards Programme

Competitive Pension Scheme

Life Assurance

Continued Development

Employee Assistance Programme

Free On-site Parking

Job summary

Oak Furnitureland is seeking a Retail Sales Advisor in Peterborough to be a brand ambassador in our showroom. You will use expert knowledge to guide customers through our furniture range, delivering an exceptional, consultative sales experience in-store and online.

You will work 40 hours per week across 5 days with one weekend off in six, aiming to meet personal and team KPIs while earning uncapped commission up to 4% on all sales.

Qualifications

• Extensive experience in customer-facing environments with retail sales knowledge.
• Knowledge of sales models and sales processes for decision making.
• Strong questioning and listening with persuasive communication.
• Experience in high-performing teams and meeting KPIs.
• Understanding of customer experience metrics (NPS/Trust Pilot).
• Awareness of furniture industry products and Oak Furnitureland USPs.

Responsibilities

• Provide an exceptional customer experience with expert knowledge of Oak Furnitureland products.
• Follow the Retail Sales Model to recommend based on customer needs.
• Improve customer satisfaction scores including NPS and Trust Pilot.
• Achieve personal sales KPIs and support showroom team performance.
• Collaborate with Store Manager and other teams to maintain showroom standards.
• Maintain compliant, safe, and inviting showroom using Oak systems.
• Deliver a seamless omnichannel journey using digital resources and tools.

Skills

Customer service

Sales process

Persuasion

Team work

KPIs

NPS awareness

Furniture industry knowledge

Regulatory awareness

Purchasing motivation

Job description

Oak Furnitureland is seeking a Retail Sales Advisor in Peterborough to be a brand ambassador in our showroom. You will use expert knowledge to guide customers through our furniture range, delivering an exceptional, consultative sales experience in-store and online.

You will work 40 hours per week across 5 days with one weekend off in six, aiming to meet personal and team KPIs while earning uncapped commission up to 4% on all sales.