Furniture Installation Technician

Posturite Ltd; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Installation Technician to support clients with installations, repairs, and training. This role requires travel to customer locations, ensuring products are delivered and assembled safely. The ideal candidate will possess strong mechanical skills, exceptional customer service abilities, and the capacity to solve problems efficiently. Join a dynamic team where your contributions will enhance client satisfaction and operational excellence. If you thrive in a hands-on environment and enjoy building relationships, this opportunity is perfect for you.

Qualifications

• Proven experience in product or equipment installation.
• Strong ability to build and maintain relationships with clients.

Responsibilities

• Ensure safe delivery and assembly of products.
• Conduct onsite product repairs and audits.

Skills

Customer Service Skills

Problem Solving Skills

Mechanical Knowledge

Driving Experience

Interpersonal Skills

Time Management

Basic IT Skills

Job description

The Role:

The role of Installation Technician is to support clients and our field-based employees with product installations, repairs, audits, training and other technical duties. The role requires significant traveling to customer homes and office buildings to build equipment or troubleshoot or fix existing problems with existing products.

A successful Installation Technician should have sound mechanical and product knowledge (which we will teach you) and be able to work in small office spaces and drive in a van for extended periods of time. They must have exceptional communication skills, a passion for customer service and quick problem solving skills.

KeyResponsibilities:

• Ensure the safe delivery and assembly of products
• Carry out onsite product repairs specifically within seating and electric desking
• To ensure that all installations and repairs are carried out to Posturite standards and customers satisfaction
• Oversee the installation of bulk seating orders
• Conduct Posturite seating audits for specific companies
• Communicate regularly with the Office, Field and Management teams, building excellent internal relationships
• Develop and maintain excellent relationships with key suppliers including RH and HAG
• Ensure diary is managed effectively at all times, keeping it up to date at all times
• Frequently check and respond to all mediums of communication including voicemail, email and calendar entries, making prompt changes to meet client needs at short notice.
• Accurately complete all relevant paperwork and forms, within the agreed timescales
• Keep company vehicle clean and tidy
• Support the Marketing Team with the delivery and collection of exhibition equipment
• Provide timed deliveries for specific clients during out of office hours where required
• Mentor new members of staff in line with the company induction program
• Deliver training to field staff and clients as and when required
• Identify and pass on sales opportunities to the appropriate member of field staff

What you'll bring:

• Proven product or equipment Installation Experience
• Proven Driving Experience
• Excellent customer service skills
• Strong interpersonal skills to build and maintain relationships
• Ability to be flexible and adaptable to change of planned activities at short notice
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to lift heavy objects
• Organisation & time management skills
• Ability to solve problems and work well under pressure without supervision
• Ability to use own initiative
• Understand and logically follow diagrams and manuals
• Sound knowledge of appropriate lifting techniques
• Basic IT skills
• Possess a clean driving licence and enjoy driving