Funeral Plan Arranger

Co-op Group; Barrow-in-Furness; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national cooperative organization is hiring a Funeral Plan Arranger in Barrow-in-Furness. This part-time position involves providing expert guidance to clients about funeral plans, managing appointments, and ensuring accurate record-keeping. Ideal candidates will have excellent communication skills, attention to detail, and a full UK driving license. With competitive pay of £13.01 per hour, the company offers numerous benefits including generous discounts, holidays, and career development opportunities.

Benefits

30% off Co-op branded products

23 days holidays pro-rata

Pension with 10% employer contributions

Access to Employee Assistance Programme

Virtual GP access and free eye tests

Career development opportunities

Qualifications

• Full UK driving licence and access to a vehicle.
• Experience in sales, customer service, or financial services is advantageous.
• Strong listening skills to understand client needs.

Responsibilities

• Provide expert guidance to clients on funeral plans.
• Manage your own diary and arrange client meetings.
• Keep accurate records and ensure regulatory compliance.

Skills

Excellent communication skills

Empathy and discretion

Organizational skills

Attention to detail

Client relationship building

Job description

Funeral Plan Arranger – part time, 18.75 hours per week, covering the Cumbria region (Barrow, Ulverston and Kendal).

£13.01 per hour plus benefits.

What you’ll do

• Provide expert guidance to clients on funeral plans, helping them to understand options and plan the perfect service in line with guidelines and regulations.
• Manage your own diary, making and receiving calls, arranging face‑to‑face visits and following up on any enquiries.
• Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion and in a timely manner.
• Work closely with branch teams, supporting funeral plan enquiries and providing administrative assistance when required.

Who you’re a good fit for

• A full UK driving licence and access to a vehicle.
• Experience in sales, customer service, financial services or other client‑facing roles where you helped a client purchase the correct product to meet their needs (advantageous but not required).
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own, manage your diary and travel to client meetings when necessary.
• High levels of empathy, discretion and care, with strong listening skills and the ability to understand client needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.

Benefits

• 30% off Co‑op branded products and 10% off other brands in our food stores year‑round.
• 23 days holidays (pro‑rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme for confidential support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream, a money‑management app that gives you access to a percentage of your pay as you earn it.

Inclusion

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.