Fundraising & Donor Care Coordinator

St. Vincent's Hospice Limited; Johnstone; Remote; GBP 26,000 - 31,000; Full time

Job summary

St Vincent's Hospice is seeking an Income Generation Assistant to join our team. This varied role combines administration and customer service with practical coordination across fundraising and retail.

You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally. The role includes coordinating bookings for bucket collections, talks and collecting cans, and supporting Gift Aid administration.

Qualifications

• Experience in administration, customer service, or events.
• Ability to handle donor information accurately and discreetly.
• Comfort with using office IT systems and databases.

Responsibilities

• Coordinate fundraising and retail administration across activity streams.
• Process donation information and maintain supporter records.
• Prepare acknowledgements and respond promptly to enquiries.

Skills

Administration

Customer service

Retail

Event support

Data entry

Job description

St Vincent's Hospice is seeking an Income Generation Assistant to join our team. This varied role combines administration and customer service with practical coordination across fundraising and retail.

You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally. The role includes coordinating bookings for bucket collections, talks and collecting cans, and supporting Gift Aid administration.