Income Generation Assistant

St. Vincent's Hospice Limited; Johnstone; À distance; GBP 26 000 - 31 000; Plein temps

Résumé du poste

St Vincent's Hospice is seeking an Income Generation Assistant to join our team. This varied role combines administration and customer service with practical coordination across fundraising and retail.

You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally. The role includes coordinating bookings for bucket collections, talks and collecting cans, and supporting Gift Aid administration.

Qualifications

• Experience in administration, customer service, or events.
• Ability to handle donor information accurately and discreetly.
• Comfort with using office IT systems and databases.

Responsabilités

• Coordinate fundraising and retail administration across activity streams.
• Process donation information and maintain supporter records.
• Prepare acknowledgements and respond promptly to enquiries.

Connaissances

Administration

Customer service

Retail

Event support

Data entry

Description du poste

Location: St Vincent's Hospice, with local travel & occasional evening or weekend activity.

Salary: £28,500
Hours: Full time, 37.5 hours per week
Reporting to: Fundraising Manager
Location: Primarily based at St Vincent’s Hospice, with local travel and occasional evening or weekend activity

Put your organisation and people skills to work for local hospice care

At St Vincent’s Hospice, accurate administration, thoughtful supporter care and well-organised activities all help turn community generosity into care for patients and families.

We are recruiting an Income Generation Assistant as part of a coordinated recruitment campaign across our income generation team. Following a review of how responsibilities are organised, we have shaped complementary roles with a clear focus on building relationships, delivering effective fundraising and providing excellent supporter care.

About the role

This varied role combines administration and customer service with practical coordination across fundraising and retail.

You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally.

You will also coordinate bookings and arrangements for bucket collections, talks and collecting cans, working closely with the Fundraiser. Other responsibilities include Gift Aid administration, retail loyalty cards and pop-up shop arrangements.

Alongside this, you will coordinate hospice reception volunteer rotas, help arrange induction and training, and provide day-to-day practical support to volunteers.

Reporting to the Fundraising Manager, you will work with colleagues across individual giving, retail, finance and volunteering to keep agreed activity organised and on track.

What you will bring

You may have experience in administration, customer service, retail, events, sales support or another role involving accurate records and working with people.

We are looking for someone who can:

• Organise bookings, records, rotas and follow-up actions.
• Work accurately with information and figures.
• Communicate clearly and provide friendly, professional service.
• Contact venues, groups and businesses with confidence.
• Use everyday IT systems and learn new processes.
• Take initiative while recognising when to seek advice.

You do not need previous fundraising, Gift Aid or hospice experience. Training will be provided in relevant systems and procedures.

Working with us

We offer a supportive working environment, annual leave plus public holidays, a pension scheme, relevant training and development, employee wellbeing support and free onsite parking.

The role is primarily hospice-based, with local travel and occasional evening or weekend work to support agreed activities.

Equal Opportunities

St. Vincent’s Hospice wishes to ensure that our job opportunities are open to all. The only way we can ensure there is equal opportunity is to measure the applications we receive. This form will ask you to provide personal details which ensure we comply with the Equal Opportunities Act 2010. The information you provide is confidential and will not be used in the selection process.