Income Generation Assistant

St. Vincent's Hospice; Howwood; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Pension scheme

Training and development

Employee wellbeing support

Job summary

St. Vincent's Hospice is seeking a versatile administrator and customer service focused role to support fundraising and retail activities.

You will coordinate reception volunteer rotas, process donations, maintain supporter records and prepare acknowledgements, ensuring enquiries are handled promptly and professionally. You will arrange bookings for bucket collections, talks and collecting cans, work with the Fundraiser, handle Gift Aid administration, loyalty cards and pop-up shop arrangements,

Qualifications

• Experience in administration or customer service.
• Ability to maintain accurate records.
• Clear, friendly, professional communication.
• Experience with events or retail is a plus.

Responsibilities

• Organise bookings, records, rotas and follow-up actions.
• Process donation information and maintain supporter records.
• Prepare acknowledgements and respond to enquiries promptly.
• Coordinate bucket collections, talks and collecting cans with the Fundraiser.
• Assist Gift Aid, loyalty cards and pop-up shop arrangements.
• Provide day-to-day practical support to volunteers and induction/training.

Skills

Administration

Customer service

Records management

Events & fundraising support

Tools

IT systems

Job description

This varied role combines administration and customer service with practical coordination across fundraising and retail.

Alongside this, you will coordinate hospice reception volunteer rotas, help arrange induction and training, and provide day-to-day practical support to volunteers.

This varied role combines administration and customer service with practical coordination across fundraising and retail.You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally.You will also coordinate bookings and arrangements for bucket collections, talks and collecting cans, working closely with the Fundraiser. Other responsibilities include Gift Aid administration, retail loyalty cards and pop-up shop arrangements.Alongside this, you will coordinate hospice reception volunteer rotas, help arrange induction and training, and provide day-to-day practical support to volunteers.Reporting to the Fundraising Manager, you will work with colleagues across individual giving, retail, finance and volunteering to keep agreed activity organised and on track.

What you will bring

You may have experience in administration, customer service, retail, events, sales support or another role involving accurate records and working with people.

We are looking for someone who can:

• Organise bookings, records, rotas and follow-up actions.
• Work accurately with information and figures.
• Communicate clearly and provide friendly, professional service.
• Contact venues, groups and businesses with confidence.
• Use everyday IT systems and learn new processes.
• Take initiative while recognising when to seek advice.

You do not need previous fundraising, Gift Aid or hospice experience. Training will be provided in relevant systems and procedures.

Working with us

• We offer a supportive working environment, annual leave plus public holidays, a pension scheme, relevant training and development, employee wellbeing support and free onsite parking.

The role is primarily hospice-based, with local travel and occasional evening or weekend work to support agreed activities.