Senior Administrator - Pre-operative Assessment Service

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Staff development opportunities

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Senior Administrator - Pre-operative Assessment Service to support and coordinate patient appointments and reception duties. You will help maintain high service standards and assist in staff development across sites.

The role involves cross-site working between The Lister Hospital, Stevenage and New QEII, Welwyn Garden City, with regular hours Monday to Friday, 08:00–18:00 and some Saturday shifts.

Qualifications

• Good standard of general education.
• Proficient in Microsoft Office and IT literacy.
• Experience in a busy administrative environment.

Responsibilities

• Coordinate patient appointments and reception duties.
• Support the Senior Nurse in coordinating patient flow and maintaining service standards.
• Mentor and support junior colleagues as appropriate.
• Work across New QEII and Lister sites as required.

Skills

General administration

Microsoft Office

Customer service

Education

General education

Tools

EPR systems

Job description

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

- We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As a member of our team, you will provide a quality service that support our high standards of patient care.

You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.

Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The successful candidate will be responsible for maintaining the administrative organisation of the service.

You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.

The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualification/Training

Essential criteria

• Good standard of general education
• Good IT and digital literacy skills, including experience using Microsoft Office applications.
• Recognised secretarial or business administration qualification (or equivalent experience).

Desirable criteria

• Customer service or customer care training.

Previous Experience

Essential criteria

• Previous experience working in a busy administrative environment.
• Evidence of working independently and using initiative appropriately.
• Experience of supporting, mentoring, or training colleagues within an administrative role.

Desirable criteria

• Current working within a fast-paced administrative setting.

Skills

Essential criteria

• Demonstrates effective communication skills and the ability to build positive working relationships at all levels.
• Ability to communicate effectively with patients, relatives, colleagues and external stakeholders, adapting communication style to meet individual needs.
• Self-aware and motivated with a proactive approach to work.
• Adaptable, flexible and able to contribute effectively as part of a team.
• Ability to manage sensitive and confidential information appropriately.
• Ability to work independently and as part of a multidisciplinary team.
• Uses initiative and sound judgement appropriately, whilst recognising when to seek advice and guidance.
• Exercises tact, discretion and professionalism in all interactions.
• Ability to organise, prioritise and manage workload effectively
• Maintains appropriate professional boundaries at all times.
• Ability to work effectively within agreed timescales, meeting service requirements and deadlines.
• Knowledge and effective use of Electronic Patient Record (EPR) systems or equivalent digital systems.
• Ability to interpret and analyse straightforward numerical, statistical and graphical information.

Desirable criteria

• Understanding of quality improvement and service development within an administrative environment.
• Basic awareness of current NHS priorities and healthcare challenges.

Knowledge

Essential criteria

• Understanding of the requirements and responsibilities of the role.
• Awareness of health and safety legislation and the principles of maintaining a safe environment for patients, staff and visitors.
• Awareness of safeguarding principles and responsibilities.
• General understanding of the role and purpose of the Preoperative Assessment (POA) Service.

Desirable criteria

• Understanding of pre-operative assessment pathways and patient journeys
• Working knowledge of medical terminology.

Other Requirements

Essential criteria

• Demonstrates understanding of and commitment to equality, diversity and inclusion.
• Consistently demonstrates the Trust's values and behaviours.
• Friendly, approachable and professional manner.
• Responds positively to constructive feedback and uses it to support personal development.
• Open, honest and accountable in practice.

Desirable criteria

• Holds a valid UK driving licence and has access to a vehicle for work purposes, where required.

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact