Fundraising and Product Sales Administrator

Children's Hospice South West; Barnstaple; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

33 days holiday (plus bank holidays)

Enhanced sick pay (up to 6 months)

Pension with 7% employer contribution

Family friendly policies

Wellbeing services and EAP

Group life insurance

Training and development

Environmental and green agenda

Supportive and inclusive environment

Job summary

Children's Hospice South West is seeking a Fundraising and Product Sales Administrator to support the fundraising team, deliver excellent donor care, and assist with events across the region.

Part-time, job share, 22–22.5 hours per week, with three full days and at least two of Mon, Thu, Fri. You will manage supporter records in Salesforce, process registrations, and ensure compliance with fundraising policies.

Qualifications

• GCSEs or equivalent experience required.
• Strong IT skills and ability to use databases efficiently.
• Ability to work collaboratively and independently.
• Willingness to travel and occasional evenings/weekends.

Responsibilities

• Provide prompt administrative support to the fundraising team.
• Set up and maintain supporter records on Salesforce and process event registrations.
• Coordinate monthly visit days and support event logistics.
• Prepare fundraising packs, posters, tickets, and materials.
• Update CHSW and external websites with supporter events.
• Respond to supporter enquiries and deliver excellent donor care.
• Assist with donor engagement, including pledges and enquiries.
• Ensure compliance with fundraising legislation and CHSW policies.

Skills

Highly organised

Administrative experience

Microsoft Office & databases

Customer service skills

Flexible and proactive

Passionate about CHSW

Education

GCSEs

Tools

Salesforce

Job description

The Role

As a Fundraising and Product Sales Administrator, you’ll play a vital role in supporting our fundraising team and helping us achieve our targets. Reporting to the Senior Fundraising Administrator, you’ll provide high-quality administrative support, deliver excellent donor care, and assist with the coordination of events and fundraising activities across the region.

Working pattern

The role is a part time job share. Three full days per week, including a minimum of two days from Monday, Thursday, and Friday. Contracted hours are 22-22.5 hours per week, depending on the agreed working pattern.

What You Will Be Doing

• Providing prompt and accurate administrative support to the fundraising team
• Setting up and maintaining supporter records on Salesforce and processing event registrations
• Coordinating monthly visit days and supporting the smooth running of events
• Preparing and sending fundraising packs, posters, tickets, and other materials
• Updating CHSW and external websites with supporter events
• Responding to supporter enquiries and delivering excellent donor care
• Assisting with proactive donor engagement, including chasing pledges and converting enquiries
• Ensuring compliance with fundraising legislation and CHSW policies

The Successful Candidate

We’re Looking For Someone Who Is

• Highly organised with strong attention to detail
• Experienced in administration within a busy environment
• Confident using Microsoft Office and databases (Salesforce experience is a bonus)
• A great communicator with excellent customer service skills
• Flexible and proactive, able to adapt to changing priorities
• Passionate about the work of CHSW and committed to our values

Essential requirements include GCSEs (or equivalent experience), strong IT skills, and the ability to work collaboratively and independently. A willingness to travel and work occasional evenings/weekends is also required.

What We Offer

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference

Closing Date: 01 November 2026

Interview Date: 10 / 11 November 2026

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.

Charity Registration Number 1003314