Function Area Leader - Client Onboarding

LGBT Great; Leeds; Híbrido; GBP 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive discretionary annual bonus

Private medical insurance

Descripción de la vacante

LGBT Great is seeking a Function Area Leader for the Client Onboarding team across the United Kingdom on a hybrid basis. The role will lead onboarding/offboarding activities, drive profitability, and shape strategic directions while managing a team of specialists.

You will forecast capacity, monitor performance, and engage stakeholders to align projects with business needs. A strong emphasis on process improvement, IT/technical skills, and exceptional communication is required.

Formación

• Experience leading high-performing, commercially driven teams (pension admin background preferred).
• Passionate about process improvement and embracing change.
• Strong IT/technical skills.
• Proven effective communicator.
• Strong operational skills for efficient processing of technical initiatives.
• Strong technical abilities ensuring understanding of operations in the area.

Responsabilidades

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
• Delivering technical, time-sensitive activities to enable ongoing profitable administration
• Providing comprehensive internal/external reporting to monitor progress on related activities
• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
• Ensuring outputs meet quality standards and client expectations
• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
• Role modelling performance and behavioural standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
• Engaging with key stakeholders to align project outcomes with business objectives and client needs

Conocimientos

Leadership

Commercial acumen

IT/Technical skills

Communication

Operational excellence

Process improvement

Descripción del empleo

Function Area Leader - Client Onboarding United Kingdom

We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals.

This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes.

This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices office and working on a hybrid basis.

A snapshot of your day:

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function

• Delivering technical, time-sensitive activities to enable ongoing profitable administration

• Providing comprehensive internal/external reporting to monitor progress on related activities

• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery

• Ensuring outputs meet quality standards and client expectations

• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do

• Role modelling performance and behavioural standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality

• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success

• Engaging with key stakeholders to align project outcomes with business objectives and client needs

We would love to hear from you if you have:

• Experience leading high-performing commercially driven teams (preferably in a pension administration background)

• Passionate about process improvement and embracing change

• Strong IT/technical skills
• A proven effective communicator
• Strong Operational skills ensuring efficient processing of technical initiatives
• Strong technical abilities ensuring good understanding of the operations within the area

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know

Locations: United Kingdom

Job Schedule: Full time