Full Time Receptionist – Gloucestershire’s City Campus

Smile Together; Gloucester; Remote; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Agilio for CPD access

Smile+ Employee Benefits Platform

Health Cash Plan

Pension scheme

Birthday/Wellbeing day off

Volunteer time

Job summary

Smile Together is opening a second dental practice in Gloucestershire’s City Campus and is seeking a Full Time Receptionist. You will be the first point of contact, managing appointments, handling enquiries, processing payments, and creating a positive patient journey.

The role emphasizes compassionate patient care, teamwork, and commitment to ongoing development within a community-focused, employee-owned organisation with employee benefits and wellbeing support.

Qualifications

• Friendly, positive and professional attitude.
• Strong teamwork skills in a clinical setting.
• Commitment to ongoing development and high standards.
• Enthusiasm for Smile Together’s mission to improve oral health.

Responsibilities

• Welcome patients at reception and manage appointments.
• Process payments and maintain patient records.
• Support administrative systems and front-of-house duties.
• Collaborate with multidisciplinary teams for patient care.
• Help deliver outreach programs when required.

Skills

Friendly demeanor

Teamwork

Customer service

Adaptability

Willingness to learn

Job description

Full Time Receptionist – Gloucestershire’s City Campus

Location:

Gloucestershire’s City Campus, alongside the three counties dental school

We’re Hiring a Full Time Receptionist

Location: Gloucestershire’s City Campus, alongside the three counties dental school

Hours: 37.5 hours

Join Smile Together as we continue to grow in Gloucester! Following the successful opening of Quayside Dental Centre in July 2026, we’re preparing to open our second dental practice in the city, a brand-new, purpose-built clinic at Gloucestershire’s City Campus, anticipated to open in early 2027.

About the Role:

We are looking for a caring, motivated Receptionist to join our new friendly, patient-focused team.

You will be the first point of contact, managing appointments, handling enquiries, supporting administrative processes, and creating a positive and professional first impression.

What You’ll Do

• Welcome patients at reception, manage appointments, respond to telephone and email enquiries, and ensure a smooth patient journey from arrival to departure.
• Process payments, maintain accurate patient records, and support administrative systems in line with practice policies
• Work as part of a multidisciplinary team delivering care both in-practice and, when required, through community and outreach programmes.
• Engage with patients compassionately, helping to reduce anxiety and ensure they feel welcomed, informed, and supported at every stage of their visit.
• Assist with administrative duties including record-keeping, stock control, patient preparation, and general front-of-house organisation.

What We’re Looking For:

• A friendly, positive, and professional attitude with a passion for patient care.
• Strong teamwork skills and the ability to adapt within a dynamic clinical environment.
• Commitment to ongoing development and maintaining high clinical standards.
• Enthusiasm for Smile Together’s mission of improving oral health and reducing inequalities across our communities
• Experience in a Dental setting is desirable but not essential as full training will be given

Why Join Us?

We’re more than just a dental practice, we’re proud to be

• the UK’s first dental practice to be B Corp certified
• a Community Interest Company (CIC)
• employee-owned, giving our team a voice within the business

From reducing our environmental “toothprint” through sustainable practices to improving access to dental care within local communities, our mission goes beyond dentistry — we change lives, and we’d love you to be part of that.

Professional Development:

We’ll help you develop your skills with access to our compliance suite, including a paid subscription to Agilio for continuous professional development.

Smile+ Employee Benefits Platform:

Enjoy access to our Smile+ employee benefits platform, bringing together exclusive employee discounts, health and wellbeing resources, financial wellbeing support, recognition tools and a range of benefits designed to support you both at work and beyond.

Health Cash Plan:

Access a comprehensive Health Cash Plan through Westfield Health, helping you claim back the cost of everyday healthcare while providing access to a wide range of health and wellbeing services, from optical and dental care to GP support, diagnostic tests and wellbeing resources.

Financial Wellbeing:

Through our Smile+ benefits platform, you’ll have access to expert financial guidance from Wesleyan, giving you the support and confidence to make informed financial decisions throughout your career.

Workforce Benefits Package:

Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!

Community Involvement:

Get involved in impactful community projects and outreach initiatives across the region. Opportunity for half a day’s paid volunteer time*

Health and Wellbeing:

Comprehensive Wellbeing Support: Through our Health Assured Programme, you’ll have access to tools for mental and physical health, including 24-hour helplines, structured therapy, and more.