Compassionate Patient Support Specialist – Homecare

HealthNet Homecare Limited; Swadlincote; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive salary

25 days holiday + bank holidays

Pension scheme

Training and development

Registration fees paid

Employee assistance programme

Perkbox benefits

Refer a friend scheme

Uniform provided

Eyecare vouchers

Kit bags for Homecare Nurses

Long service awards

Zusammenfassung

HealthNet Homecare Limited is seeking a Patient Support Advisor to join a busy team delivering high-quality patient care. You will be the first line contact for patients, ensuring a transparent, collaborative approach to Homecare solutions and accurate information flow.

The role focuses on handling patient inquiries, coordinating medical deliveries, and supporting colleagues across departments while upholding patient confidentiality and data protection standards.

Qualifikationen

• Experience in resolving customer issues professionally.
• Strong written and verbal communication skills.
• Experience in delivering strong Customer Service in a previous role.

Aufgaben

• Answer incoming calls and support customer enquiries and complaints.
• Make outbound calls to book medical deliveries.
• Maintain internal communication systems and update contact lists.
• Ensure prescriptions are received promptly with confidentiality and data protection.
• Read and act on communications from head office for pharmacy and customers.
• Contribute to continuous improvement by sharing suggestions.

Kenntnisse

Excellent customer service skills

Strong written and verbalcommunication

Issue resolution experience

Ausbildung

Customer Service qualifications

Tools

Computer literacy

Jobbeschreibung

HealthNet Homecare Limited is seeking a Patient Support Advisor to join a busy team delivering high-quality patient care. You will be the first line contact for patients, ensuring a transparent, collaborative approach to Homecare solutions and accurate information flow.

The role focuses on handling patient inquiries, coordinating medical deliveries, and supporting colleagues across departments while upholding patient confidentiality and data protection standards.