Account Manager

Ascensor Limited; Leeds; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance its Client Services team in Leeds. This role involves managing client relationships for diverse digital marketing and web development projects, ensuring proactive service delivery and supporting clients in achieving their goals. With a commitment to continuous improvement and a collaborative work environment, this position offers a fantastic opportunity for an ambitious individual looking to grow their career in a vibrant agency. Enjoy a flexible hybrid working model, competitive salary, and a range of attractive benefits while working with a passionate team dedicated to delivering exceptional results.

Benefits

25 days holiday + bank holidays

Company contributory pension

Free parking

Away days & social

Birthday holiday

Qualifications

• 2+ years experience in managing client relationships for web projects.
• Proven track record of growing client budgets across digital channels.

Responsibilities

• Manage client projects from e-commerce to digital transformation.
• Ensure proactive support and service delivery for retained clients.

Skills

Client Relationship Management

Proactive Service Delivery

Proposal Writing

Collaboration

KPI Management

Process Improvement

Expectation Management

Tools

Google Analytics

Job description

We’re Ascensor - a fearless team of digital marketers, designers and developers.

We’re looking for an Account Manager to strengthen our Client Services team following a host of new customer acquisitions, one that embraces the holistic nature of digital services, from SEO and PPC through to Shopify and 6-figure website builds.

Based in Leeds, we’ve been creating award-winning digital experiences since 2007 and work with major brands, SMEs and start-ups to deliver conversions, growth and maximum ROI.

You’ll get to work on client projects ranging from e-commerce sites through to digital transformation programs and marketing for multi-national organisations.

We're proud to be a Cyber Essentials +, ISO 9001 and ISO 27001-certified agency, and offer hybrid working with a fun, creative office situated a mile from Leeds city centre, complete with free on-site parking.

If you’re an experienced Account Executive looking to progress, or an account manager that thrives in a role where you can support your clients across all of their web development and digital marketing requirements, then please keep reading.

Must have...

• At least 2 years agency experience in managing client relationships for website development and digital marketing projects
• An understanding of proactive service delivery to ensure that all retained clients enjoy proactive support from our agency
• A demonstrable track record of growing client budgets across multiple digital channels
• An ability to write proposals and quotations for varying project types, from basic website design to large digital marketing projects
• A collaborative work ethic ensuring all stakeholders are kept informed where necessary
• An ability to contribute to comprehensive management information and work to KPI’s and contribute to the efficiency of our business
• A passion for processes, able to influence continual service improvement
• The ability to manage expectations and build relationships

And ideally...

• Have experience in supporting clients undertaking web development projects
• Google Analytics Certification
• An excellent communicator, both verbal and written
• Target and deadline focussed individual
• Self-motivated learner
• An ambitious, driven team-player

The package

• Up to £35k depending on experience
• 25 days holiday + bank holidays
• Company contributory pension
• Free parking
• Away days & social
• Birthday holiday (if it falls on a weekday)

Is this for you?

If so we'll need you to undertake an assessment prior to interview, if you're up for it please apply below

Ready to apply?

• Account Manager
• Type: Permanent

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