Fulfilment Operations Manager, FBT, TikTok Shop

TikTok Inc.; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

TikTok Inc. is seeking an Operations Manager for the EU Fulfillment Operations team responsible for the day-to-day operation management of UK fulfilment activities.

The role focuses on managing 3PL performance, monitoring KPIs/SLAs, and designing scalable logistics solutions to improve speed, efficiency, and predictability. You will collaborate across teams to gather requirements, build business cases, and drive capability roadmaps with systems partners.

Qualifications

• Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.
• Professional fluency in English is required.
• 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment.
• Solid working experience and relationship in fulfilment service provider(s).
• Able to work full-time onsite at the fulfilment center.

Responsibilities

• Manage and control performance and capacity of External Fulfilment Logistics providers (3PL).
• Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment.
• Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a focus on efficiency, speed, scale, and predictability.
• Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions meet the specific needs of the supply chain and logistics operations.
• Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization.
• Identify improvement opportunities related to cost and quality of services; create business cases, present to leadership for approval, and provide project management.
• Collaborate with systems teams to create capability roadmaps for new technologies, tools, and systems.
• Drive the development of innovative solution designs leveraging best practices and emerging technologies for TikTok Shop Operations.

Skills

English fluency

Logistics operations experience

E-fulfillment experience

Education

Bachelor's degree in Logistics, Operations, Industrial/Mechanical Engineering, Business Administration, or related field

Job description

Responsibilities

About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an operations manager to join our EU Fulfillment Operations team, responsible for the day-to-day operation management work of fulfillment management in UK.

IMPORTANT: Please submit your application in English

• - Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
• - Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
• - lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics wit a strong focus on efficiency, speed, scale, and predictability;
• - Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
• - Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
• - Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
• - Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
• - Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.

Responsibilities

About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an operations manager to join our EU Fulfillment Operations team, responsible for the day-to-day operation management work of fulfillment management in UK.

IMPORTANT: Please submit your application in English

• - Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
• - Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
• - lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics wit a strong focus on efficiency, speed, scale, and predictability;
• - Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
• - Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
• - Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
• - Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
• - Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.

Qualifications

Minimum Qualification(s):

• - Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
• - Professional fluency in English is required.
• - 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
• - Solid working experience and relationship in fulfilment service provider(s);
• - Fair understanding in any segment of eCommerce logistics operation, including (but not included to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
• - Able to work full-time onsite at the fulfilment center.

Preferred Qualification(s):

• - Holder of logistics professional certification in UK;
• - Proven operations leadership experience in a fast-paced process driven environment;
• - Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
• - Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
• - Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;