Logistics Operations Senior Courier Manager , TikTok Shop UK

TikTok Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

TikTok is looking for a logistics operations manager to oversee the logistics in the UK. The successful candidate will be responsible for end-to-end logistics performance, managing relationships with key sellers and logistics providers.

Applicants should have a Bachelor's degree in engineering, logistics, or operations management, and solid experience in 4PL/3PL management within the UK. This role also requires strong analytical and data-sensitive skills.

Qualifications

• Bachelor's degree or higher, preferably with background in engineering, logistics, or operations management.
• Excellent understanding of logistics operations including data integration and courier delivery.
• Solid experience in 4PL/3PL management in the UK market.

Responsibilities

• Oversee logistics operations in the UK from order creation to delivery.
• Manage relationships with key sellers and logistics providers.
• Conduct market research and develop operation plans for risk management.

Skills

Logistics operations management

Data integration

Analytical skills

Relationship management

Education

Bachelor’s degree in engineering, logistics transportation, or operations management

Job description

Responsibilities

• Overseeing the logistics operation in the UK, including (but not limited to) import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; responsible for end-to-end logistics performance from order created until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As the owner of SOP, responsible for operation performance indicator (KPI), deep root cause of issue, feedback on expected solution and business impact to solutions, providing short‑term solution/support to the business before long‑term fixing is in place, driving results until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day‑to‑day operations and local couriers operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher, preferably with engineering, logistics transportation, or operations management background;
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 4PL/3PL management, preferably with courier(s) in the UK market;
• Self‑motivated and results‑driven, analytical, data‑sensitive and data‑driven;

Preferred Qualifications

• Solid working experience in platform logistics in the UK, with deep understanding and working relationships with local major courier companies;
• Fair understanding of e‑commerce marketplace operation and governance policy;
• Able to do short‑term business travel within UK;