TikTok Shop - Seller Growth & Solutions\" - 2027 Start

TikTok; Greater London; On-site; GBP 13,000 - 20,000; Full time

Job summary

TikTok is offering an internship in the UK within the Fulfillment Operations organization to support the Fulfillment by TikTok (FBT) team. The role focuses on merchant onboarding, day-to-day operations, and analytics-driven improvement initiatives across Europe.

The ideal candidate is pursuing a related undergraduate degree, has strong organizational and communication skills, and enjoys working in a fast-paced, cross-functional environment.

Qualifications

• Pursuing an undergraduate degree in a related field such as supply chain, logistics, or business operations.
• Eligible to work in the UK and available for a minimum 16 weeks full-time or part-time.
• Strong organizational and multi-tasking abilities with attention to detail.
• Excellent communication skills, both written and oral.
• Proficient in Microsoft Office; Excel experience (pivot tables, VLOOKUP) preferred.

Responsibilities

• Support merchant onboarding for the FBT program, focusing on beauty brands.
• Manage day-to-day merchant operations and respond to inquiries.
• Assist with monthly business reviews, inventory planning, inbound shipments, and billing issue resolution.
• Gather merchant feedback, analyze gaps, and propose product/operational improvements.
• Build and maintain relationships with Korean merchants and K-Beauty brands to grow FBT adoption.

Skills

Organizational skills

Communication skills

MS Office

Excel (Pivot tables, VLOOKUP)

Education

Undergraduate degree in supply chain/logistics

Tools

Pearl

Jira

ServiceNow

Job description

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.
As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.
You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

About The Team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are seeking a highly motivated Business Development Project Intern to support our FBT (Fulfillment by TikTok) team within the Fulfillment Operations organization. This internship offers a unique opportunity to contribute to ongoing operational projects, system improvements, and launch readiness initiatives across Europe. The ideal candidate brings a combination of analytical thinking, attention to detail, and interest in supply chain solutions, project coordination, and testing.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Key Responsibilities

• Merchant acquisition and onboarding
• Proactively identify and engage target merchants, with a particular focus on leading Beauty brands. Clearly articulate the value proposition of FBT, address potential barriers and concerns, and successfully onboard merchants onto the FBT program.
• Day-to-day account operations
• Serve as an FBT Account Manager with deep involvement in merchants' day-to-day operations, including but not limited to handling daily inquiries, conducting monthly business reviews, supporting inventory planning, assisting with inbound shipments, and resolving billing issues to effectively guide merchants in problem resolution.
• Merchant feedback and improvement initiatives
• Continuously gather and synthesize merchant feedback to generate actionable insights; conduct root cause analysis to identify gaps between merchant needs and current business/product capabilities; propose high-quality product and operational improvement requirements and drive their implementation.
• Merchant relationship management
• Build and maintain trust-based, mutually beneficial partnerships with Korean merchants and K-Beauty brands to progressively increase FBT adoption and utilization rates.

Qualifications

• Currently pursuing an Undergraduate degree in supply chain, logistics, business operations, or a related discipline. Eligible to work in the UK, available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis;
• Able to start the internship in November 2026
• Strong organizational skills with the ability to manage multiple tasks and priorities independently.
• Excellent communication skills.
• Proficient in Microsoft Office, familiarity with Excel (pivot tables, VLOOKUPs) is preferred.
• Eager to work in a cross-functional, fast-paced environment.

Preferred Qualification(s)

• Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field;
• Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing;
• Ideally familiar with case management tools (e.g., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project frameworks (e.g., RACI, critical path tracking);
• Strong analytical mindset with exposure to data visualization or reporting tools (Excel, Tableau, Power BI, etc.).
• Detail-oriented, self-driven, and a collaborative team player.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.