UK Fulfillment PMO: Ops & Launch Lead

TikTok Shop; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

TikTok Shop is seeking a Supply Chain & Logistics professional in Greater London to oversee UK FBT warehousing and last-mile operations. You will drive KPIs, implement SOPs, and collaborate on major promotions, system rollouts, and cross-functional projects to ensure efficient fulfillment and risk management.

Candidates should have 2.5+ years in e-commerce fulfillment with UK/EU warehouse familiarity, and strong Excel/SQL/BI skills to enable data-driven decisions.

Qualifications

• Bachelor's degree or above in a related field.
• 2.5+ years experience in e-commerce fulfillment, warehousing, or supply chain.
• Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce preferred.
• Strong PMO mindset and project management skills.
• Familiar with UK/EU warehouse operations and last-mile networks.
• Proficient in Excel, SQL, and BI tools.

Responsibilities

• Oversee end-to-end operations of UK FBT warehousing and last-mile delivery, tracking KPIs (dispatch rate, inventory accuracy, CPO).
• Drive SOPs across warehouses and monitor health indicators for continuous improvement.
• Collaborate on mega campaign execution with Commercial and S&OP teams for events like Black Friday.
• Lead PMO delivery for complex projects (new warehouses, system rollouts) with milestones and resources.
• Coordinate with Product/Tech, Logistics, Merchant Ops, and service providers for project execution.
• Monitor fulfillment exceptions, set SLAs, and perform root cause analysis with QC team.
• Build data dashboards to visualize metrics and guide network and inventory planning enhancements.

Skills

PMO mindset

Operational control

Data-driven decisions

Stakeholder coordination

Education

Bachelor's degree in Supply Chain

Industrial Engineering or related

Tools

Excel

SQL

BI tools

Job description

TikTok Shop is seeking a Supply Chain & Logistics professional in Greater London to oversee UK FBT warehousing and last-mile operations. You will drive KPIs, implement SOPs, and collaborate on major promotions, system rollouts, and cross-functional projects to ensure efficient fulfillment and risk management.

Candidates should have 2.5+ years in e-commerce fulfillment with UK/EU warehouse familiarity, and strong Excel/SQL/BI skills to enable data-driven decisions.