EU Fulfillment Ops Lead – 3PL & TikTok Shop

TikTok Inc.; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

TikTok Inc. is seeking an Operations Manager for the EU Fulfillment Operations team responsible for the day-to-day operation management of UK fulfilment activities.

The role focuses on managing 3PL performance, monitoring KPIs/SLAs, and designing scalable logistics solutions to improve speed, efficiency, and predictability. You will collaborate across teams to gather requirements, build business cases, and drive capability roadmaps with systems partners.

Qualifications

• Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.
• Professional fluency in English is required.
• 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment.
• Solid working experience and relationship in fulfilment service provider(s).
• Able to work full-time onsite at the fulfilment center.

Responsibilities

• Manage and control performance and capacity of External Fulfilment Logistics providers (3PL).
• Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment.
• Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a focus on efficiency, speed, scale, and predictability.
• Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions meet the specific needs of the supply chain and logistics operations.
• Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization.
• Identify improvement opportunities related to cost and quality of services; create business cases, present to leadership for approval, and provide project management.
• Collaborate with systems teams to create capability roadmaps for new technologies, tools, and systems.
• Drive the development of innovative solution designs leveraging best practices and emerging technologies for TikTok Shop Operations.

Skills

English fluency

Logistics operations experience

E-fulfillment experience

Education

Bachelor's degree in Logistics, Operations, Industrial/Mechanical Engineering, Business Administration, or related field

Job description

TikTok Inc. is seeking an Operations Manager for the EU Fulfillment Operations team responsible for the day-to-day operation management of UK fulfilment activities.

The role focuses on managing 3PL performance, monitoring KPIs/SLAs, and designing scalable logistics solutions to improve speed, efficiency, and predictability. You will collaborate across teams to gather requirements, build business cases, and drive capability roadmaps with systems partners.