TikTok Shop - Logistics Solutions & Operations Manager

TikTok; Greater London; On-site; GBP 95,000 - 130,000; Full time

Job summary

TikTok is seeking a Logistics Solutions & Operations Manager in London to own allocation strategies, optimise carrier mix and drive end-to-end logistics product delivery across the business.

You will partner with Product, Technology and Data Science to translate operational challenges into scalable solutions, develop BRDs, rollout new providers, and monitor KPIs like lead time, on-time delivery and cost per parcel.

Qualifications

• Bachelor's degree or above in a relevant field.
• 5+ years in logistics operations or related fields.
• Strong end-to-end parcel logistics knowledge.
• Experience translating requirements into product solutions.
• Analytical with structured problem solving.
• Excellent communication and stakeholder management.
• Ability to drive complex projects in a fast-paced environment.

Responsibilities

• Own daily parcel allocation strategies across carriers.
• Develop carrier volume allocation rules to save costs.
• Collaborate with Product, Tech and Data Science for improvements.
• Translate operational issues into scalable product solutions.
• Drive end-to-end product delivery from BRD to rollout.
• Design SOPs and automation to improve efficiency.
• Launch new logistics providers and operating models.
• Analyze performance and drive KPI improvements.

Skills

Logistics operations

Data analysis

Stakeholder management

Communication skills

BRD development

Education

Bachelor's degree

Logistics or related field

Tools

SQL

Excel

BI tools

Job description

TikTok Shop - Logistics Solutions & Operations Manager

Location:

London

Employment Type:

Regular

Job Code:

A150683

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Responsibilities

• Allocation Strategy & Operations Optimisation
• Own daily parcel allocation strategies across different carriers, seller segments, industries and logistics service models, balancing delivery speed, service quality, capacity and cost.
• Develop and optimise carrier volume allocation rules, cost saving strategies based on carrier capabilities, network coverage and operational performance.
• Work closely with Product, Technology and Data Science teams to improve allocation algorithms, volume forecasting and carrier selection.
• Proactively identify operational inefficiencies through data analysis and translate insights into actionable optimisation strategies.
• Logistics Product & System Capability Development
• Translate complex operational challenges into scalable product and system solutions, acting as the key interface between Logistics Operations, Product and Technology teams.
• Independently develop Business Requirement Documents (BRDs), covering business problems, functional requirements, operational workflows, expected benefits and success metrics.
• Drive the end-to-end product delivery process, including requirement prioritisation, solution design, UAT, phased rollout and post-launch optimisation.
• Design and continuously improve operational SOPs, system workflows and automation capabilities to enhance efficiency and scalability.
• Leverage product and technology capabilities to solve complex operational problems and reduce manual intervention.
• Industry Solutions & New Logistics Service Launch
• Design and implement industry-specific logistics solutions based on seller characteristics, parcel profiles, delivery requirements, customer experience and cost sensitivity.
• Develop and optimise logistics solutions including PUDO, reverse logistics, high-value parcel services, new carrier integrations and customised delivery models.
• Collaborate with Procurement, Carrier Operations, Product and Technology teams to launch new logistics providers and operating models.
• Independently manage the full solution lifecycle from business analysis and solution design to pilot testing, controlled rollout and full-scale launch.
• Evaluate solution feasibility, operational performance, cost efficiency and scalability, driving continuous improvement based on test results.
• Data-driven Problem Solving & Business Impact
• Proactively identify critical operational issues through data monitoring, deep-dive analysis and structured root-cause investigations.
• Analyse logistics performance across sellers, carriers, parcel journeys and service models to identify opportunities for speed, experience and cost improvement.
• Translate data insights into clear priorities, executable action plans and measurable business outcomes.
• Drive cross-functional projects to continuously improve E2E Lead Time, On-Time Delivery, DNR, Aging, Lost Parcels, Cost per Parcel and operational efficiency.
• Balance short-term operational improvements with long-term product capability development to deliver sustainable business results.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above.
• 5+ years of experience in logistics operations, solution operations, logistics product operations, e-Commerce fulfilment or supply chain technology.
• Strong understanding of end-to-end parcel logistics operations, carrier capabilities, allocation logic and operational processes.
• Proven ability to independently translate operational requirements into product solutions, including BRD development, process design, testing and implementation.
• Strong analytical capabilities, with the ability to identify critical business problems, conduct structured analysis and develop actionable solutions.
• Good understanding of product logic, system workflows, SOP design and cross-functional project delivery.
• Excellent communication, stakeholder management and execution skills, strong ownership, proactive mindset and willingness to go beyond defined responsibilities, with the ability to independently drive complex projects and deliver results in a fast-paced environment.

Preferred Qualification(s)

• Preferably holding a degree in Logistics, Supply Chain Management, Engineering, Computer Science, Business Analytics or related fields.
• Experience in e-Commerce marketplace logistics, platform-based 4PL operations or logistics technology solutions.
• Strong understanding of the UK logistics market, including carrier capabilities, network coverage, service models and cost structures.
• Experience in carrier management, product optimisation, volume forecasting or logistics-related systems optimisation.
• Experience launching PUDO, reverse logistics, high-value parcel solutions, new carrier integrations or specialised logistics services.
• Proficiency in SQL, Excel, BI tools or other data analysis platforms.
• Proven track record of delivering measurable improvements in delivery speed, customer experience, logistics cost and operational efficiency through product and operational innovation.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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