Hub Team Manager

B&Q Limited; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited in Croydon is seeking a Hub Team Manager to lead the digital fulfilment team, ensuring home delivery orders are picked, packed and dispatched accurately to fulfil our customer service goals.

You will drive performance, collaborate with the Trading team on stock and dispatch, use data to improve efficiency, and coach a team to deliver an outstanding in-store to home shopping experience.

Qualifications

• Lead and manage the digital fulfilment team to deliver store-to-home service.
• Maintain pace and quality across fulfilment processes.
• Collaborate with Trading to focus on stock availability, order accuracy and dispatch.
• Use data and insight to identify opportunities and improve efficiency.

Responsibilities

• Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
• Maintain pace + quality across all fulfilment processes, aligned to service level agreements.
• Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
• Use data + insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 36.7 Hours per week

Up to £42,000 per annum (Inclusive of £1.07 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Croydon

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Hub Team Manager and you will be pivotal in leading the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count.

What's the job?

A great team needs a great leader and your role as a Hub Team Manager is to create a truly inclusive high performing team to deliver an exceptional store to home service to maximise the customer experience and grow sales. In this role you will:

• Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
• Maintain pace + quality across all fulfilment processes, aligned to service level agreements.
• Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
• Use data + insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.

What we need:

Our Hub Team Managers are key to running our business by leading the team to deliver exceptional store operations through the smooth running of fulfilment processes. In this role, you should be leading in a way that demonstrates the following qualities:

• You are calm under pressure.
• A fast-paced environment gives you energy.
• A team that is both internal and external excites you, both to co-ordinate and lead them, but also to develop their careers.
• You are comfortable having meaningful discussions about performance.
• Love to problem solve, the trickier the better!

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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