Fulfilment Manager - High-growth B-corp

TalentPool; Pembury; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Employee share scheme

Benefits package

Job summary

TalentPool is seeking a hands-on Fulfilment Manager to lead a growing D2C operation at a busy Tonbridge Wells site. You’ll manage a team of around 30 permanent staff and supervise two Supervisors, ensuring smooth peak periods and robust health and safety standards.

Reporting to the Head of Operations, you’ll own productivity, OTIF and daily KPIs, plan Labour around volume shifts, use data to remove bottlenecks, and drive SOPs with cross-functional partners in Supply Chain, Warehouse and Customer

Qualifications

• Strong D2C/B2C fulfilment or dispatch experience.
• Experience leading sizeable operational teams.
• Confident managing KPIs, productivity and labour planning.
• Data-driven, commercially aware and systems-savvy.
• Calm, proactive people leader.

Responsibilities

• Lead and develop the fulfilment team, including supervisors.
• Own productivity, quality, OTIF and daily KPIs.
• Plan labour and resources around changing volumes.
• Use data to identify bottlenecks and improve performance.
• Drive SOPs and process improvements.
• Partner with Supply Chain, Warehouse and Customer Service.
• Maintain strong health & safety standards.

Skills

D2C fulfilment

B2C fulfilment

Team leadership

KPIs / Labour planning

Data-driven

Health & safety

Job description

Fulfilment Manager - High-growth B-corp

? 5 days on-site

• Lead a growing fulfilment operation for a fast-scaling, B Corp consumer brand
• Manage a team of c.30 permanent employees, scaling significantly during peak periods

I’m working with a high-growth, sustainability-led consumer business looking for a hands-on Fulfilment Manager to lead its D2C operation during an exciting period of growth and new product launches.

About the Role

Reporting to the Head of Operations, you’ll take ownership of day-to-day fulfilment performance across both high-volume letterbox orders and a rapidly growing pick-and-pack operation.

You’ll:

• Lead and develop the fulfilment team, including two Supervisors
• Own productivity, quality, OTIF and daily operational KPIs
• Plan labour and resource requirements around changing volumes
• Use data to identify bottlenecks and improve operational performance
• Drive SOPs, process improvements and ways of working
• Partner closely with Supply Chain, Warehouse and Customer Service
• Maintain strong health & safety standards across the operation

Your Experience

• Strong D2C / B2C fulfilment or dispatch experience
• Proven experience leading sizeable operational teams
• Confident managing KPIs, productivity and labour planning
• Data-driven, commercially aware and comfortable with systems
• Calm, proactive and an excellent people leader
• Experience within FMCG or a fast-growth consumer business would be advantageous

What's on Offer

• £45,000 basic salary
• Employee share scheme and strong wider benefits
• Opportunity to lead a growing operation within a successful B Corp scale-up
• Please note: this is a fully site-based role in Tonbridge Wells.