Fulfillment Ops Strategist - Node & Logistics

TikTok Inc.; Greater London; On-site; GBP 76,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days Paid Personal Time

Job summary

TikTok Inc. is seeking a Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment across inbound, pick/pack, and outbound processes. You will drive KPI achievement, safety, quality, and cost targets across regional areas.

The role requires strong project management and continuous improvement skills, with experience coordinating cross-functional teams and third-party vendors to maintain a world-class fulfillment operation.

Qualifications

• Bachelor’s degree in Business, Logistics, Operations, or related field.
• 3+ years experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound/outbound/quality operations with key metrics.
• Track record of success in operations management (problem solving, capacity planning, cost management).

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound processes.
• Own and deliver operational KPIs and cost targets for regional areas, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class operation and solve problems.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, monitor performance and provide feedback.

Skills

Project management

Continuous improvement

Vendor management

Operations management

KPI tracking

Education

Bachelor's degree

Job description

TikTok Inc. is seeking a Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment across inbound, pick/pack, and outbound processes. You will drive KPI achievement, safety, quality, and cost targets across regional areas.

The role requires strong project management and continuous improvement skills, with experience coordinating cross-functional teams and third-party vendors to maintain a world-class fulfillment operation.