TikTok Shop - Site Operations Manager

TikTok Inc.; Greater London; On-site; GBP 76,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days Paid Personal Time

Job summary

TikTok Inc. is seeking a Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment across inbound, pick/pack, and outbound processes. You will drive KPI achievement, safety, quality, and cost targets across regional areas.

The role requires strong project management and continuous improvement skills, with experience coordinating cross-functional teams and third-party vendors to maintain a world-class fulfillment operation.

Qualifications

• Bachelor’s degree in Business, Logistics, Operations, or related field.
• 3+ years experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound/outbound/quality operations with key metrics.
• Track record of success in operations management (problem solving, capacity planning, cost management).

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound processes.
• Own and deliver operational KPIs and cost targets for regional areas, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class operation and solve problems.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, monitor performance and provide feedback.

Skills

Project management

Continuous improvement

Vendor management

Operations management

KPI tracking

Education

Bachelor's degree

Job description

Responsibilities

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities:

• - Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• - Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• - Responsible for providing strategic and long-term planning inputs including peak season planning
• - Drives continuous improvement to optimize operations and improve productivity
• - Champion strategic projects that have network-wide impact.
• - Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
• - Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• - Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualifications

• - Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• - 3+ years of experience managing third-party logistics providers/vendors
• - Strong project management and continuous improvement skills
• - Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• - Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications

• - Continuous improvement, Lean Six Sigma, Kaizen experience
• - Writing training documents and standard operating procedures

Job Information

For Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $143640 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. 3. Exercising sound judgment.

Responsibilities

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities:

• - Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• - Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• - Responsible for providing strategic and long-term planning inputs including peak season planning
• - Drives continuous improvement to optimize operations and improve productivity
• - Champion strategic projects that have network-wide impact.
• - Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
• - Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• - Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualifications

• - Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• - 3+ years of experience managing third-party logistics providers/vendors
• - Strong project management and continuous improvement skills
• - Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• - Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications

• - Continuous improvement, Lean Six Sigma, Kaizen experience
• - Writing training documents and standard operating procedures