Fulfillment Center Operations – Merchant Experience Lead

TikTok Inc.; Greater London; In loco; GBP 76.000 - 107.000; Tempo pieno

Descrizione del lavoro

TikTok Shop's Supply Chain & Logistics team seeks a Fulfillment Center Operations Associate to support daily operations across U.S. Midwest/Southeast/South Region fulfillment centers.

You will manage inbound/outbound exceptions, coordinate with third-party logistics partners, and collaborate with internal teams to enhance merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution-driven, and experienced in warehouse operations, with a

Competenze

• Bachelor's degree or above.
• Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business.
• E-commerce logistics experience is preferred.
• Strong problem-solving skills with attention to detail.

Mansioni

• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers.
• Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
• Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
• Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
• Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process.
• Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
• Daily on-site supervision, monitoring the issues identified in the site.

Conoscenze

Warehouse management

Merchant success

Customer experience

Logistics coordination

Formazione

Bachelor's degree or above

Descrizione del lavoro

TikTok Shop's Supply Chain & Logistics team seeks a Fulfillment Center Operations Associate to support daily operations across U.S. Midwest/Southeast/South Region fulfillment centers.

You will manage inbound/outbound exceptions, coordinate with third-party logistics partners, and collaborate with internal teams to enhance merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution-driven, and experienced in warehouse operations, with a