Fuelcard Telesales Representative

Ford Fuels Ltd.; Bradley Stoke; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

22 days holiday (plus bank holidays)

Discretionary annual bonus

Company contributory pension

Death in service (2 x annual salary)

Full training and development

Cycle to work scheme

Employee assistance programme

Eye-care scheme

Retail discounts

Free on-site parking

Hybrid working optional (TBC)

Good public transport link to depot

Job summary

Ford Fuels Ltd. is seeking a proactive sales/telesales professional to join our team in Bradley Stoke. The role focuses on outbound calls to retain and convert fuel card customers, using CRM systems to log information and progress opportunities.

You will build rapport, provide quotations, handle email queries, and maintain accurate customer records while delivering excellent service. Hybrid working is available with full training and development provided.

Qualifications

• Experience in sales or telesales is essential.
• Strong customer service skills are required.
• Excellent telephone manner and communication skills are essential.
• Good written and verbal communication skills.
• Willingness to be organised and prioritise workload.
• Attention to detail in administration tasks.
• IT literate with CRM systems and Microsoft Office.
• Understanding of data protection principles.
• Must live within a commutable distance to the depot in Yate.

Responsibilities

• Make outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM.
• Proactively convert sales opportunities and quotations into Fuelcard sales toward targets.
• Gather and update customer information for marketing lists.
• Build rapport to gain customer confidence and trust.
• Provide customer quotations and handle inquiries via email promptly.
• Communicate customer trends and feedback internally.
• Deliver exceptional customer service.
• Perform general administrative duties as required.

Skills

Sales/Telesales experience

Customer service

Telephone etiquette

Communication skills

Organisational skills

Administrative skills

CRM systems

Microsoft Office

Data protection knowledge

Commutability to Yate

Tools

CRM systems

Microsoft Office

Job description

About the role:

• 40 hours per week, Monday - Friday
• Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
• Proactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targets
• Gathering customer information to update and maintain marketing lists
• Building rapport to gain customer confidence and trust
• Providing customer quotations
• Handling incoming customer queries via email in a timely manner
• Communicating customer trends and feedback internally
• Delivering an exceptional level of customer service
• General administrative duties as required

The successful candidate will be able to demonstrate the following:

• Previous experience within a sales or telesales role
• Strong customer service skills
• Excellent telephone manner
• Strong written and verbal communication skills
• Resilient, motivated and confident
• Organised with the ability to prioritise your own workload
• Good administrative skills and attention to detail
• IT literate - proficient of working with CRM systems and Microsoft Office
• Confident, professional and resilient
• Understanding of data protection principles
• Live within a commutable distance to the depot based in Yate

Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.

Benefits:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Company contributory pension
• Death in service scheme (2 x annual salary)
• Full training and development opportunities
• Cycle to work scheme
• Employee assistance programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Hybrid working optional (TBC)
• Good public transport link to access depot