Student Support Coach: Guiding Prison Education Pathways

Peopleplus; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

Peopleplus is seeking a proactive Student Support Coach for our Prison Education team. You will welcome learners, conduct induction, and provide ongoing pastoral support to help learners access opportunities and stay engaged in learning.

You will join a collaborative education team, delivering trauma‑informed support, progression guidance, and accurate record‑keeping to ensure smooth operation and learner success.

Qualifications

• NVQ Level 2 in Business Administration (or equivalent).
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent).
• Strong IT skills and ability to manage and analyse data.
• Excellent organisational, communication, and interpersonal skills.
• Ability to motivate and engage learners, particularly those with barriers to education.
• Experience in administration and working with individuals with additional needs or trauma.
• High attention to detail and ability to manage records accurately.
• Understanding of safeguarding, equality, and data protection.

Responsibilities

• Induction & assessment: welcome learners, lead screening and assessment, gather history, deliver induction sessions.
• Learner engagement & support: provide ongoing pastoral support, build relationships, track interventions, use trauma‑informed approaches.
• Progression & guidance: advise on courses and pathways, promote Open University and distance learning, liaise with tutors.
• Administration & operations: maintain learner records, support enrolment, registers, exams, invigilation, coordinate with teams.
• Teamwork & flexibility: work with tutors and prison teams, support peer mentors, cover inductions and admin duties, meet KPIs.

Skills

IT skills

Data analysis

Organisational skills

Communication

Interpersonal skills

Motivation techniques

Records management

Safeguarding

Trauma-informed approaches

Education

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Information, Advice and Guidance qualification

OFSTED EIF knowledge

Experience in secure/prison environments

Job description

Peopleplus is seeking a proactive Student Support Coach for our Prison Education team. You will welcome learners, conduct induction, and provide ongoing pastoral support to help learners access opportunities and stay engaged in learning.

You will join a collaborative education team, delivering trauma‑informed support, progression guidance, and accurate record‑keeping to ensure smooth operation and learner success.