Prison Education Support Coach for Learner Engagement

PeoplePlus UK; Oakham; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

PeoplePlus UK is seeking a proactive and compassionate Student Support Coach to join our Prison Education team. You will be the first point of contact for learners, guiding them from their initial enquiry through induction, helping them access opportunities and overcome barriers.

You will build relationships, provide pastoral support, and use trauma-informed approaches to keep learners engaged, while coordinating with tutors and partner agencies to ensure enrolment on appropriate courses.

Formación

• NVQ Level 2 in Business Administration or equivalent.
• Level 3 qualification in supporting individuals with learning disabilities or equivalent.
• Information, Advice and Guidance qualification helpful.

Responsabilidades

• Deliver a warm and professional welcome to learners entering education.
• Lead screening and assessment processes during induction.
• Gather learner history and assess starting points.
• Deliver engaging induction sessions to maximise participation and engagement.
• Provide ongoing pastoral support to improve learner retention and achievement.
• Build relationships with learners to understand goals and barriers.
• Support learners at risk of disengagement and track interventions.
• Use trauma-informed approaches to support learners effectively.
• Offer advice and guidance on courses and learning pathways.
• Promote Open University and distance learning opportunities.
• Support applications and liaise with tutors and external organisations.
• Ensure learners are enrolled on courses aligned to sentence plans.
• Maintain accurate learner records and data across prison systems.
• Support enrolment, registers, exams, and invigilation processes.
• Coordinate with internal teams and partner agencies.
• Help maintain systems for the smooth running of the education centre.
• Work collaboratively with tutors, support staff, and prison teams.
• Support peer mentors and learner development activities.
• Provide cover across the team, including admin and induction duties.
• Contribute to achieving contract KPIs and standards.

Conocimientos

Strong IT skills

Organisational skills

Interpersonal skills

Data management & analysis

Motivating learners

Administration experience

Prison/secure environment experience

Educación

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Information, Advice and Guidance qualification

Herramientas

MS Office

Descripción del empleo

PeoplePlus UK is seeking a proactive and compassionate Student Support Coach to join our Prison Education team. You will be the first point of contact for learners, guiding them from their initial enquiry through induction, helping them access opportunities and overcome barriers.

You will build relationships, provide pastoral support, and use trauma-informed approaches to keep learners engaged, while coordinating with tutors and partner agencies to ensure enrolment on appropriate courses.