Frontline SPA Administrator & Referrals Coordinator

Cardiff and Vale University Health Board; Milton Keynes; On-site; GBP 21,000 - 26,000; Full time

Job summary

Central and North West London NHS Foundation Trust Milton Keynes is recruiting for a full-time Adult Single Point of Access Administrator. You will be the front door to Milton Keynes Community Health Services, supporting patients, carers and professionals with a responsive, efficient service.

You will handle calls, referrals and appointments, maintain accurate records, and support clinical staff within clinics, contributing to a high-quality patient experience across services.

Qualifications

• GCSE English and Maths or equivalent with related admin experience.
• Experience organising and prioritising workload.
• Experience using SystmOne for patient records.
• Confident with SystemOne processes and handling clinical workflows.
• Knowledge of confidentiality and data protection.
• Knowledge of current public health agenda and health promotion for adults.
• Knowledge of office technologies and infection prevention/control.
• Competent in MS Word, Excel, PowerPoint & Outlook.
• Ability to drive and have vehicle for work between sites.
• Flexible, independent worker with team collaboration.
• Experience in NHS/community setting.

Responsibilities

• Answer calls to the SPA from service users, GPs, and professionals in a courteous, efficient manner.
• Receive referrals and allocate work to teams using agreed tools and policies.
• Book, manage and amend appointments in line with local policies.
• Maintain accurate electronic and paper records and information governance compliance.
• Enter and maintain clinical and demographic data on Trust systems accurately.
• Support clinical staff in clinics, updating attendance and patient records.
• Prepare information packs, documentation and correspondence for service lines.
• Undertake general admin duties including typing, scanning, filing and post management.
• Attend team and service meetings and participate in training and development.

Skills

Office administration

Communication skills

Customer service

Data protection awareness

Records management

Education

GCSE English and Mathematics

NVQ Level 2 in Business & Administration

Tools

SystmOne

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Central and North West London NHS Foundation Trust Milton Keynes is recruiting for a full-time Adult Single Point of Access Administrator. You will be the front door to Milton Keynes Community Health Services, supporting patients, carers and professionals with a responsive, efficient service.

You will handle calls, referrals and appointments, maintain accurate records, and support clinical staff within clinics, contributing to a high-quality patient experience across services.