Frontline Primary Care Call Specialist

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking a Call Handler to be the first point of contact for patients across eight GP practices. Based in a dedicated call hub, you will direct patients to the most suitable clinician or team, book appointments via EMIS Web, and provide a courteous, high-quality service to patients and clinicians alike.

You will need strong communication, exceptional multi-tasking, and careful attention to detail to manage varied requests and maintain efficient service within a

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task and prioritise with attention to detail.
• Experience using EMIS Web or similar appointment systems.

Responsibilities

• Book appointments using EMIS web and other systems.
• Provide prompt, courteous service to patients and clinical staff.
• Direct patients to the appropriate clinician or team.
• Deliver a high-quality, timely service to practices and the wider health community.

Skills

Communication skills

Multi-tasking

Attention to detail

Tools

EMIS Web

Job description

Royal Wolverhampton NHS Trust is seeking a Call Handler to be the first point of contact for patients across eight GP practices. Based in a dedicated call hub, you will direct patients to the most suitable clinician or team, book appointments via EMIS Web, and provide a courteous, high-quality service to patients and clinicians alike.

You will need strong communication, exceptional multi-tasking, and careful attention to detail to manage varied requests and maintain efficient service within a