Patient Services Coordinator — Compassionate Call Handler

Medical Imaging Partnership; Crawley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Enhanced employer pension through зарп

35 days' annual leave (including bank"

Enhanced maternity and paternity leave

Life assurance

Employee Assistance Programme

Learning and development opportunities

Career progression within a growing UK

Job summary

Medical Imaging Partnership in Crawley is seeking a Patient Services Coordinator / Call Handler on a 12 Month Fixed-Term Contract. You will be the friendly voice helping patients access diagnostic services, answering questions and booking appointments, from referral through to diagnosis.

This role focuses on delivering an exceptional patient experience in a busy Referral Centre, supporting NHS and private services.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional and compassionate approach.
• Strong organisational skills and attention to detail.
• Good IT skills and confidence using multiple systems.
• Ability to prioritise workload and stay calm under pressure.
• Flexible and positive approach to teamwork.
• Experience in healthcare, GP practice, radiology or diagnostic environment is desirable.
• Previous call centre, contact centre or customer service experience is desirable.
• Experience scheduling appointments or coordinating patient pathways is advantageous.

Responsibilities

• Answer patient enquiries by telephone and email with professionalism and empathy.
• Schedule appointments across a range of diagnostic services.
• Review referrals and ensure they are processed accurately.
• Liaise with patients to find appointments that meet their individual needs.
• Work closely with clinical and operational teams to maximise appointment availability.
• Keep patient records accurate and up to date across multiple systems.
• Respond to patient queries and resolve issues wherever possible.
• Support the smooth running of patient pathways from referral through to diagnosis.
• Help deliver an outstanding patient experience every day.

Skills

Communication

Customer service

Organization

IT literacy

Prioritisation

Teamwork

Accountability

Job description

Medical Imaging Partnership in Crawley is seeking a Patient Services Coordinator / Call Handler on a 12 Month Fixed-Term Contract. You will be the friendly voice helping patients access diagnostic services, answering questions and booking appointments, from referral through to diagnosis.

This role focuses on delivering an exceptional patient experience in a busy Referral Centre, supporting NHS and private services.