Care Navigator

Nhs View All Jobs; Swineshead; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS GP Practice is seeking a Care Navigator to be the first point of contact for patients, helping them access the right service. You will triage requests, support appointment booking, and signpost to NHS and community services, coordinating with clinicians and administrative staff.

You will maintain accurate patient records in clinical systems, ensure GDPR compliance, and help manage patient flow and engagement to improve access to GP services.

Qualifications

• Strong communication and customer service skills.
• Good IT skills (clinical systems desirable).
• Ability to prioritise workload in a busy environment.
• Understanding of NHS pathways desirable.
• Experience in GP practice or healthcare setting desirable.

Responsibilities

• Act as first point of contact for patients (phone, face-to-face, online).
• Triage patient requests and direct to appropriate clinician or service.
• Support appointment booking and manage patient queries.
• Signpost to NHS and community services.
• Maintain accurate patient records using clinical systems (EMIS/SystmOne).
• Ensure GDPR and confidentiality compliance.

Skills

Communication skills

Customer service

IT skills

Prioritisation

NHS knowledge

GP experience

Tools

SystmOne

Job description

You will be a key point of contact for patients, helping them access the most appropriate healthcare professional or service. Duties will include booking and coordinating appointments, signposting patients to NHS and community services, updating patient records and working closely with clinical and administrative colleagues., You will support patients as a first point of contact, helping them access the most appropriate healthcare services and appointments. You will work closely with the practice team to ensure patients receive a helpful, efficient and welcoming service., Job Summary The Care Navigator is a key member of the GP practice team, responsible for helping patients access the most appropriate services for their needs. They support patient flow by directing requests to the right clinician or service within the practice, PCN, or external organisations. Key Responsibilities Act as first point of contact for patients (phone, face-to‑to‑face, online) Triage patient requests and direct to appropriate clinician or service Support appointment booking and manage patient queries Signpost to NHS and community services Work with GPs and multidisciplinary team to support care pathways Maintain accurate patient records using clinical systems (EMIS/SystmOne) Ensure GDPR and confidentiality compliance Support practice demand management and patient engagement Skills and Experience
We are looking for a friendly, compassionate and organised Care Navigator to join our GP practice team., The ideal candidate will have excellent communication and organisational skills, a caring and professional approach, and the ability to work well in a busy environment. Previous healthcare or GP practice experience is desirable but not essential., Strong communication and customer service skills Ability to handle sensitive conversations with empathy Good IT skills (clinical systems desirable) Ability to prioritise workload in a busy environment Understanding of NHS pathways desirable Experience in GP practice or healthcare setting desirable Personal Attributes Patient-focused and compassionate Calm under pressure Professional and reliable Team player Committed to confidentiality and safeguarding Purpose of the Role To ensure patients receive the right care from the right professional at the right time, improving access to GP services and supporting efficient use of NHS resources. Job description, Strong communication and customer service skills Ability to handle sensitive conversations with empathy Good IT skills (clinical systems desirable) Ability to prioritise workload in a busy environment Understanding of NHS pathways desirable Experience in GP practice or healthcare setting desirable Personal Attributes Patient-focused and compassionate Calm under pressure Professional and reliable Team player Committed to confidentiality and safeguarding Purpose of the Role To ensure patients receive the right care from the right professional at the right time, improving access to GP services and supporting efficient use of NHS resources. Person Specification Qualifications Essential

• Maths and English grade A - C or equivalent, Excellent communication and interpersonal skills
• Friendly, caring and professional approach
• Good organisational and time‑management skills
• Ability to work effectively as part of a team
• Good IT and computer skills
• Ability to work calmly in a busy environment
• Commitment to patient confidentiality and high‑quality service
• Previous experience in a GP practice, NHS, healthcare or customer service environment
• Knowledge of local NHS and community services
• Experience using clinical or appointment‑booking systems (Systmone)
• Maths and English grade A - C or equivalent, Excellent communication and interpersonal skills
• Friendly, caring and professional approach
• Good organisational and time‑management skills
• Ability to work effectively as part of a team
• Good IT and computer skills
• Ability to work calmly in a busy environment
• Commitment to patient confidentiality and high‑quality service
• Previous experience in a GP practice, NHS, healthcare or customer service environment
• Knowledge of local NHS and community services
• Experience using clinical or appointment‑booking systems (Systmone)
  We are a friendly and supportive GP practice committed to providing high‑quality, patient‑centred care to our local community. Our team works closely together in a welcoming and respectful environment, where everyone is valued and encouraged to contribute.

We offer a supportive workplace with opportunities to learn, develop and build a rewarding career while making a positive difference to our patients.