Frontline Operations & Facilities Coordinator

First Response Group; Chesham Bois; On-site; GBP 18,000 - 22,000; Part time

Job summary

First Response Group is seeking an Operations Administrator for a 3-month contract. The role involves welcoming visitors and clients, supporting onboarding/offboarding, coordinating meetings, and providing basic ICT and facilities assistance.

You will work closely with the Operations Manager and the wider OPS team to ensure smooth day-to-day office operations for the local office in the UK. The ideal candidate will have strong communication skills, excellent organisational abilities, and

Qualifications

• Essential: Excellent communicator with strong customer service skills.
• Essential: Strong organisational and administrative skills.
• Essential: Confidence in basic ICT troubleshooting and supporting workplace technology.
• Essential: Confident using MS Teams and MS 365 apps; willing to learn more software.
• Essential: Ability to manage enquiries across multiple companies and priorities.
• Essential: Professional, approachable and confident manner.
• Essential: Ability to work independently and with others, including the Operations Manager.

Responsibilities

• Customer Service & General Enquiries: act as first point of contact for visitors, clients and contractors, providing friendly and professional service.
• Answer, screen, and direct calls and emails, ensuring timely responses or escalation.
• Manage visitor sign-in, issue passes and follow access protocols.
• Maintain a tidy, welcoming reception area.
• Manage post, deliveries and courier services.

Skills

Customer service

Organisation

ICT troubleshooting

MS Teams / Microsoft 365

Multitasking across companies

Professional communication

Team collaboration

Job description

First Response Group is seeking an Operations Administrator for a 3-month contract. The role involves welcoming visitors and clients, supporting onboarding/offboarding, coordinating meetings, and providing basic ICT and facilities assistance.

You will work closely with the Operations Manager and the wider OPS team to ensure smooth day-to-day office operations for the local office in the UK. The ideal candidate will have strong communication skills, excellent organisational abilities, and