First-Line Tech Support Engineer | Career Growth & Benefits

Wavenet; Badger's Mount; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25-28 days

Private medical coverage

Wellbeing and health programs

Wavenet Academy LMS

Job summary

Wavenet is a managed services provider delivering cybersecurity, communications and connectivity solutions across the UK. We’re seeking a Technical Support Engineer to join our Service Desk, learning our product portfolio and building hands-on technical experience while helping customers get the most from our technology.

You’ll be the first point of contact, supporting a broad range of technologies from in-house products to VoIP, WiFi, Microsoft 365 and Google Workspace.

Qualifications

• Experience providing IT or technical support.
• Understanding of IT systems, networking, and protocols.
• Strong problem-solving and proactive mindset.
• Ability to work independently while also being a team player.
• Excellent written and verbal communication skills.
• Customer-focused approach and flexible attitude.

Responsibilities

• Be the first point of contact for customers, providing technical support.
• Resolve issues and escalate cases when needed.
• Gain exposure across technologies including in-house products, VoIP, WiFi, backups, Microsoft 365 and Google Workspace.
• Develop hands-on experience in security, networking, servers and firewall configuration.

Skills

IT support experience

Networking basics

Problem solving

Communication skills

Customer focus

Tools

Microsoft 365

Google Workspace

VoIP systems

Firewalls

Job description

Wavenet is a managed services provider delivering cybersecurity, communications and connectivity solutions across the UK. We’re seeking a Technical Support Engineer to join our Service Desk, learning our product portfolio and building hands-on technical experience while helping customers get the most from our technology.

You’ll be the first point of contact, supporting a broad range of technologies from in-house products to VoIP, WiFi, Microsoft 365 and Google Workspace.