1st Line Support Engineer

wavenet; Sevenoaks; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Wellbeing program

Wavenet Academy LMS

Job summary

Wavenet is seeking a Technical Support Engineer to join our Service Desk. You will be the first point of contact for customers, delivering technical support, resolving issues, and escalating cases as needed while gaining hands-on exposure to our portfolio of cybersecurity, communications, and connectivity solutions.

This role offers learning opportunities across VoIP, WiFi, Microsoft 365, Google Workspace, and security, with a collaborative team and room to grow your technical capabilities in a

Qualifications

• Experience providing IT or technical support.
• A general understanding of IT systems, networking, and protocols.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while also being a team player.
• Excellent communication skills, both written and verbal.
• A customer-focused approach.
• A flexible attitude and strong work ethic.

Responsibilities

• Be the first point of contact for customers, providing technical support, resolving issues, and escalating cases where needed.
• Gain exposure across a broad range of technologies and services.
• Support a technical helpdesk serving approximately 3,000 UK schools.
• Work with custom products designed and developed in-house.
• Support VoIP, WiFi, backups, Microsoft 365 and Google Workspace environments.

Skills

IT support

Networking basics

Problem solving

Communication skills

Team player

Tools

VoIP

Microsoft 365

Google Workspace

Firewall configuration

Job description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Job Description

Job Description

Role Purpose

We’re looking for aTechnical Support Engineerto join our friendly and fast-paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands-on technical experience, and play a key part in ensuring our customers get the very best from our technology.

You’ll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability.

What You’ll Be Doing

As part of the Service Desk team, you’ll be thefirst point of contactfor our customers, providing technical support, resolving issues, and escalating cases where needed. You’ll gain exposure across a broad range of technologies and services, including:

Supporting a technical helpdesk serving approximately3,000 UK schools

Supporting a wide range of technologies, including:

Custom products designed and developed in-house

VoIP and WiFi solutions

Backup and recovery solutions

Microsoft 365 and Google Workspace environments

Gaining hands‑on experience in:

Online security

Networking and protocols

Servers and firewall configuration

Data handling and communications

Qualifications

What We’re Looking For

We welcome applicants from a wide range of backgrounds. You don’t need to meet every requirement to apply — if this role excites you, we’d love to hear from you.

You may have:

• Experience providing IT or technical support
• A general understanding of IT systems, networking, and protocols
• Strong problem‑solving skills and a proactive mindset
• The ability to work independently while also being a team player
• Excellent communication skills, both written and verbal
• A customer‑focused approach
• A flexible attitude and strong work ethic

Additional Information

Why Join Us?We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!

At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.

Here’s a closer look at what we offer:

• Full‑Time Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices.This role emphasises in‑person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.