Technical Lead, IT Service Desk & Growth (Office-Based)

Wavenet Ltd; Metropolitan Borough of Solihull; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Private medical coverage

Access to Wavenet Academy for learning

Comprehensive employee assistance program

Job summary

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. You will mentor engineers and ensure smooth customer onboarding processes.

The ideal candidate should possess strong leadership and advanced technical skills in IT systems. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access to Wavenet Academy for continuous learning.

Qualifications

• Advanced technical skills in IT systems, networking, and support are essential.
• Proficient in Microsoft technologies, cloud services, and virtualization.
• Strong communication skills are required for effective engagement.

Responsibilities

• Oversee daily operations and identify trends for continuous improvement.
• Coach team members and develop personalized growth plans.
• Act as the go-to person for complex technical issues.

Skills

Advanced technical skills in IT systems, networking, and support

Proficiency in Microsoft technologies, cloud services, and virtualization

Strong communication abilities

Proven leadership experience in an IT Service Desk environment

Collaborative approach and commitment to continuous learning

Job description

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. You will mentor engineers and ensure smooth customer onboarding processes.

The ideal candidate should possess strong leadership and advanced technical skills in IT systems. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access to Wavenet Academy for continuous learning.