Hybrid IT Service Desk Analyst - VIP Support & Security

Somerset Bridge Group; North East; Vor Ort; GBP 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Hybrid working

25 days annual leave

Discretionary annual bonus

Pension scheme

Flexi-time

Healthcare cash plan

Employee discounts

Cycle to Work Scheme

Wellbeing app

Religious bank holidays

Life Insurance

Car insurance discount

Travel insurance discount

Community support day

Zusammenfassung

Somerset Bridge Group in Newcastle is seeking a Service Desk Analyst to join our fixed-term IT Service Desk. You will provide 1st and 2nd line IT support, log tickets, and ensure SLA targets are met while delivering secure, user-friendly help.

You will work on PCI/CDE compliance, support VIP users, assist with infrastructure tasks, maintain CMDB assets, and contribute to knowledge base and training for end users.

Qualifikationen

• Experience with ticketing platforms and Windows desktops is essential.
• Familiarity with AD and networking concepts is required.
• Strong communication and customer service skills are necessary.

Aufgaben

• Provide 1st & 2nd Line IT Support and resolve tickets within SLA.
• Log, prioritise, and track tickets to ensure timely resolution.
• Support PCI/CDE processes to maintain security compliance.
• Offer VIP IT support and assist with infrastructure tasks.
• Maintain CMDB asset records and document procedures.

Kenntnisse

Ticketing systems

Windows OS

TCP/IP networking

Active Directory

Hardware & software

Communication

Customer service

Problem solving

Attention to detail

Team collaboration

Time management

Reliability

Integrity

Fresh Service

Remote Desktop Services

Tools

Fresh Service

Remote Desktop Services

Jobbeschreibung

Somerset Bridge Group in Newcastle is seeking a Service Desk Analyst to join our fixed-term IT Service Desk. You will provide 1st and 2nd line IT support, log tickets, and ensure SLA targets are met while delivering secure, user-friendly help.

You will work on PCI/CDE compliance, support VIP users, assist with infrastructure tasks, maintain CMDB assets, and contribute to knowledge base and training for end users.